Bus Operations Supervisor

Join a Mission That Moves Richmond

GRTC is uniquely integrated with the community, offering opportunities ranging from launching innovative new service designs to building large capital projects and expanding throughout the region. Joining GRTC means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC's headquarters powers 30,000 transit trips a day. The agency is currently developing more routes and regional connections, as well as a second bus rapid transit line to complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network.

About the Role

This position serves as a critical operational leader responsible for performing all supervisory functions within the department, including oversight of Window Dispatchers, Radio Dispatchers, Board Builders, Road Supervisors, and Payroll. You will assist Bus Operations Managers in supervising Bus Operators while maintaining strict adherence to the bus schedule and times. The role requires exercising discretion and independent judgment to make real-time operational decisions that ensure seamless service for the agency.

In this capacity, you will act as the primary link between management and the field. You will monitor all in-service vehicles to ensure they maintain proper headways, analyzing running times, frequency needs, and passenger loads. Through the CAD/AVL radio system, you will maintain contact with transit vehicle operators to control on-street service and respond to emergencies. Your day will involve managing schedule revisions, documenting road problems and detours, and ensuring accurate management data and reports are generated. You will also supervise, instruct, and conduct routine checks of operators regarding schedule adherence, safety, operating rules, and general demeanor.

Equal Opportunity

GRTC is an Equal Opportunity Employer who values diversity in the workforce.

Work location

Work model: On-site

4408, Clarkson Road, The Mews, Southside, Richmond, Virginia, 23224, United States

Richmond, Virginia

Key Responsibilities

check_circleMonitor in-service vehicles to ensure adherence to headways, running times, and passenger loads
check_circleConduct on-street supervision to ensure operator compliance with safety rules and operating standards
check_circleOperate transit buses in and out of service as needed to support agency operations
check_circleMonitor CAD/AVL radio systems to control on-street service and respond to emergencies
check_circleInvestigate on-board and vehicular accidents and complete all corresponding reports
check_circleDocument road problems, detours, accidents, and vehicle failures for operational reporting
check_circleManage schedule revisions, daily employee data, and work assignments using the Hastus system
check_circleSupervise Window Dispatchers, Radio Dispatchers, Board Builders, Road Supervisors, and Payroll staff

Requirements

verifiedBachelor's degree or equivalent experience
verified2 years' experience in a supervisory/management capacity
verifiedValid Virginia Commercial Driver's License
verifiedProficient in Microsoft Office Suite (Excel, Word, Outlook)
verifiedFamiliar with routes and service area
verifiedExtensive knowledge of the transit industry
verifiedStrong written and verbal skills
verifiedAbility to work a flexible schedule

Nice to Have

3 years' bus transit experience. Prior union environment experience. CAD/AVL experience.

Company

GRTC

Industry

Ground Passenger Transportation

Headquarters

Richmond, Virginia

Open Roles

Connecting the Richmond Region

The Greater Richmond Transit Company, commonly known as GRTC, operates as a mid-sized transit agency within the Ground Passenger Transportation industry. Headquartered in Richmond, Virginia, the organization serves the state capital and the broader Richmond metropolitan area. The agency functions as a critical component of local infrastructure, facilitating approximately 30,000 daily transit trips from its central location just ten minutes from downtown. GRTC focuses on integrating with the community through the development of innovative service designs and large-scale capital projects. Current initiatives include expanding regional connections and increasing ridership across the network. The system features a second bus rapid transit line designed to complement the Pulse, a flagship transit solution recognized with an ITDP Bronze Medal. This core system acts as the backbone of the agency's network while additional routes are being planned to enhance regional mobility. The organization continues to grow its footprint through strategic expansion and the implementation of new transportation services tailored to the needs of the Greater Richmond region.

Skills, education and keywords

Skills: Hastus, Cad/avl, Radio, Windows, Microsoft Office, Excel, Word, Outlook.

Education: Bachelor's degree or equivalent experience.

Frequently asked questions about Bus Operations Supervisor at GRTC

What does a Bus Operations Supervisor at GRTC do?expand_more

Day-to-day, the Bus Operations Supervisor at GRTC will monitor in-service vehicles to ensure adherence to headways, running times, and passenger loads; conduct on-street supervision to ensure operator compliance with safety rules and operating standards; operate transit buses in and out of service as needed to support agency operations; and monitor cad/avl radio systems to control on-street service and respond to emergencies.

What are the requirements for this Bus Operations Supervisor role?expand_more

To qualify for the Bus Operations Supervisor at GRTC position, applicants should have: Bachelor's degree or equivalent experience; 2 years' experience in a supervisory/management capacity; Valid Virginia Commercial Driver's License; Proficient in Microsoft Office Suite (Excel, Word, Outlook); Familiar with routes and service area; and Extensive knowledge of the transit industry.

Where is the Bus Operations Supervisor role at GRTC located?expand_more

Bus Operations Supervisor at GRTC is based in 4408, Clarkson Road, The Mews, Southside, Richmond, Virginia, 23224, United States. This is a on-site role.

Is this Bus Operations Supervisor job remote, hybrid, or on-site?expand_more

GRTC has listed this Bus Operations Supervisor role as on-site.

How much experience is required for this Bus Operations Supervisor role?expand_more

Bus Operations Supervisor at GRTC typically requires 2+ years of relevant experience at the mid level level.

What skills do you need for the Bus Operations Supervisor role at GRTC?expand_more

Key skills for Bus Operations Supervisor at GRTC include Hastus; Cad/avl; Radio; Windows; Microsoft Office; Excel; Word; and Outlook.

What education is required for Bus Operations Supervisor at GRTC?expand_more

Educational requirements for this role: Bachelor's degree or equivalent experience.

What category does the Bus Operations Supervisor role belong to?expand_more

Bus Operations Supervisor at GRTC is part of the engineering job category on Recrutus.

About GRTC

GRTC focuses on integrating with the community through the development of innovative service designs and large-scale capital projects. Current initiatives include expanding regional connections and increasing ridership across the network. The system features a second bus rapid transit line designed to complement the Pulse, a flagship transit solution recognized with an ITDP Bronze Medal. This core system acts as the backbone of the agency's network while additional routes are being planned to enhance regional mobility. The organization continues to grow its footprint through strategic expansion and the implementation of new transportation services tailored to the needs of the Greater Richmond region.

Browse more roles: All GRTC jobs, engineering jobs on Recrutus.