This customer service role supports the Defined Benefits and Retirement Income Solutions department, focusing on inbound inquiries regarding annuities, account maintenance, and claims processing. The position requires one to two years of call center experience and proficiency with Windows-based systems to navigate complex topics and resolve customer issues effectively. The job begins with a mandatory seven-week on-site training and nesting period in Warwick, Rhode Island, after which the role transitions to a remote work arrangement with monthly in-office attendance. The position offers a collaborative environment where employees utilize provided equipment to assist clients while maintaining flexible shift availability within business hours.