VIVA HEALTH

The Medicare Member Advocate I role supports the VIVA HEALTH call center team by assisting members with coverage inquiries, primarily via telephone. Key responsibilities include addressing questions about eligibility, claims, and prescription benefits, documenting interactions accurately, and forwarding grievances to the appropriate department. The position offers a hybrid work arrangement with remote opportunities and occasional on-site requirements, including evening and weekend shifts. This role is appealing due to the organization's reputation as a high-performing health plan and a recognized Best Place to Work, providing a supportive environment for professional growth within the UAB Health System.