Jobs at Raffles Hotels & Resorts

The Guest Experience Agent role serves as the central coordinator for the hotel's front office and butler departments, reporting to management. Key responsibilities include managing the entire guest journey from pre-arrival to post-stay, personalizing interactions via email and phone, and translating guest preferences into property management systems. The position requires a broad understanding of various hotel touchpoints including housekeeping, food and beverage, and concierge services. This opportunity appeals to hospitality professionals seeking a dynamic environment where they can act as brand ambassadors and ensure seamless service delivery through strong administrative and coordination skills.