The Product Support Specialist role within Liftra's Product Services department provides advanced technical assistance for customers operating self-hoisting cranes and lifting equipment globally. Key responsibilities include diagnosing mechanical, hydraulic, and electrical issues through remote and on-site support, collaborating with engineering teams on root cause analysis, and developing technical documentation and training materials. This position serves as a vital bridge between field operations and product development to ensure equipment reliability and safety. The role appeals to candidates seeking meaningful work in the renewable energy and heavy lifting sectors, offering opportunities to work with innovative technology and a collaborative engineering culture. While based in Fairfield, Ohio, the position involves up to 25% travel to customer sites and wind farms, with potential for professional growth and development within a team dedicated to continuous improvement.