The IT Service Desk Specialist III role supports federal government clients within Lawelawe Defense Inc, a Native Hawaiian-owned small disadvantaged business. The position involves providing advanced technical assistance for hardware, software, and systems while serving as the escalation point for moderate to highly complex issues. Key responsibilities include troubleshooting devices, managing tickets via ServiceNow, performing server administration tasks, and maintaining accurate government asset inventories. This full-time opportunity appeals to candidates seeking to contribute to a mission-driven organization that uplifts Native Hawaiian families while working in a professional office environment. The role requires an active secret security clearance and offers a collaborative team setting with occasional evening or weekend hours to meet business needs.