This onsite role in Coppell, Texas, seeks a ServiceNow Technical Architect to lead the design and implementation of the SPM and ITBM modules within a complex enterprise environment. The position involves configuring workflows, managing security models, and integrating the platform with finance and HR systems to support IT demand management and portfolio governance. Key responsibilities include defining configuration versus customization strategies, overseeing release management, and ensuring compliance with enterprise PMO processes. The opportunity appeals to professionals with over a decade of platform experience who value working on high-impact governance projects and collaborating with cross-functional teams to drive operational excellence.