The Director of Customer Operations leads iHomefinder's customer-facing functions, including Customer Success, Onboarding, and Support, within an onsite arrangement. This role focuses on building scalable operational processes, driving customer retention strategies, and improving overall lifecycle performance through data-driven insights. Key responsibilities involve developing operational playbooks, establishing KPI reporting frameworks, and fostering cross-functional collaboration with Product, Sales, and Engineering teams to enhance customer outcomes. The position offers the opportunity to shape a metrics-driven culture while mentoring team members in a fast-paced SaaS environment. It appeals to experienced leaders seeking to optimize operational efficiency and directly impact company growth through strategic customer lifecycle management.