This full-time on-site role in Charlotte supports the Technical Department by managing warranty claims for key national accounts. The position involves reviewing and processing claim documentation, coordinating with engineers for validation, and ensuring timely reimbursement through accurate data entry and tracking. Key responsibilities include handling customer inquiries via phone and email, maintaining organized claim status records, and coordinating the logistics for tire inspections and shipments. The role appeals to candidates seeking a structured environment where strong organizational skills and problem-solving abilities are valued. It offers the opportunity to work closely with engineering and administrative teams while developing expertise in warranty policies and customer service operations within a collaborative office setting.