The Tier 2 Help Desk Technician role at Resourcesoft involves providing advanced technical support within a leading technology consulting organization. Key responsibilities include diagnosing complex hardware and software faults, performing root cause analysis, and managing service desk tickets for diverse client environments. The position also requires configuring workstation systems, supporting networked peripherals, and setting up audio-visual equipment. This opportunity is appealing due to the company's commitment to mentoring employees and offering exposure to emerging technologies across various industries. The role supports career progression through challenging assignments while maintaining a focus on work-life balance and a fulfilling workplace environment.