Fairmont Hotels & Resorts

The Owner Experience Manager leads daily operations and the Owner Experience team at Fairmont Heritage Place, Ghirardelli Square, reporting to the Director of Residences. Key responsibilities include coaching staff to deliver luxury residential service, managing owner communications and onboarding, and ensuring compliance with HOA governing documents and California Civil Code. The role serves as the primary liaison for residence owners, handling escalated concerns and coordinating annual benefits programs. This position appeals to professionals seeking a leadership role within a prestigious luxury hospitality environment that values personalized care and professional growth. The position is based on-site at the property.