This Helpdesk Specialist II role supports the Air Force Research Laboratory at Wright Patterson Air Force Base by maintaining effective information systems for research missions. The position involves providing end-user support for Windows desktops, laptops, and tablets, including OS installation, application configuration, and troubleshooting general IT issues. Key responsibilities also include deploying IT components to user locations and managing support tickets within systems like ServiceNow. The role is appealing due to a comprehensive benefits package that covers 100% of medical, vision, and dental premiums, offers a 401k match, and includes professional development reimbursement. Candidates must hold an active Secret clearance and Security+ certification, with Linux or MacOS experience considered a plus.