Transportation Support Coordinator (Remote)

Position Summary

The Transportation Support Coordinator is a fully remote role designed to assist drivers, dispatchers, brokers, and operations teams in maintaining seamless freight movement. The primary objective is to prevent delays by organizing schedules, communicating critical updates, verifying documentation, and proactively addressing common dispatch challenges. This position serves as an ideal entry point for individuals seeking to learn the logistics industry from the ground up, with a clear pathway to transition into the role of an Independent Freight Dispatcher.

Compensation and Benefits

Weekly Salary Structure

• Entry-Level: $865 per week

• Experienced Support Staff: $1,195 per week

This compensation structure translates to an annual salary range of approximately $45,000 to $62,000.

Remote Work Environment

• Location: 100% Work-From-Home

• Schedule: Flexible hours

• Career Path: Specifically tailored for individuals aiming to advance into dispatching roles in the future.

Key Responsibilities

Driver and Dispatch Assistance

• Deliver updated instructions, precise addresses, and appointment times to drivers.

• Monitor and track Estimated Times of Arrival (ETAs), identifying any delays, breakdowns, or Hours of Service (HOS) constraints.

• Assist drivers in resolving road-related issues promptly and professionally.

Load Coordination

• Confirm and manage pickup and delivery appointments.

• Provide real-time status updates to brokers and shippers regarding load tracking.

• Verify Bills of Lading (BOLs) and Proof of Delivery (PODs) to ensure freight accuracy and prevent mismatched loads.

Time Management

• Calculate realistic timeframes for loading and unloading processes.

• Prevent scheduling conflicts by avoiding overscheduling and tight back-to-back appointment windows.

Documentation and Compliance

• Upload all necessary paperwork into the Transportation Management System (TMS).

• Monitor and track opportunities for detention, layover, and TONU (Truck Order Not Used) compensation.

• Maintain accurate and clean load notes.

Customer and Broker Communication

• Conduct check calls and provide regular status updates.

• Inform brokers immediately of any changes or potential delays.

• Foster and maintain positive, professional relationships with shippers and brokers.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• High level of attention to detail.

• Ability to multitask effectively under pressure.

• Strong organizational capabilities.

• Basic familiarity with load boards and TMS platforms (comprehensive training is provided).

Career Development: Path to Independent Dispatching

This role is designed to equip employees with the essential skills required for advanced logistics positions, including:

• Freight Dispatching

• Load Planning

• Broker Agency

• Fleet Management

By mastering these areas, employees will gain the expertise needed to communicate effectively with drivers, manage freight operations, collaborate with brokers, and solve complex logistics problems. This foundation prepares individuals to work independently as freight dispatchers, offering the potential for significantly higher earnings.

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