Cable Technician — Grand Rapids, MI at FiOptix Inc.

About FiOptix Inc

FiOptix Inc is dedicated to delivering reliable connectivity and advanced digital services to residential and commercial communities. Our mission is to bridge the gap between technology and everyday life by ensuring seamless installation and maintenance of cable, fiber, internet, voice, and security systems. We pride ourselves on building strong relationships with our subscribers through professional service and technical excellence.

About the Role

As a Technician, you will be the face of FiOptix in the field, responsible for the installation, maintenance, and repair of our comprehensive suite of services. This role is critical to our operations, ensuring that every customer receives a high-quality connection and a positive experience from the moment they sign up.

Your day will involve a dynamic mix of technical work and customer interaction. You will navigate various environments, from residential homes to commercial sites, to install and troubleshoot complex cable and fiber networks. Whether you are climbing a ladder to secure a tower, testing newly laid fiber lines, or guiding a customer through the setup of their new equipment, your work directly impacts our network's reliability. You will collaborate closely with our customer service team to ensure work orders are resolved efficiently, acting as a trusted advisor who can identify issues and provide clear, educational solutions to our subscribers.

Hiring Process

Candidates selected for this position will undergo a pre-employment screening, which includes a background check and drug testing. We are committed to safety and compliance, so a valid driver's license and a driving record that meets our company standards are required before joining the team.

Equal Opportunity Employer

FiOptix Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. All job requirements are subject to possible revision to reflect changes in position needs.

Work location

Work model: On-site

133, Union Avenue Northeast, Heritage Hill Historic District, Grand Rapids, Kent County, Michigan, 49503, United States

Grand Rapids, Michigan

Key Responsibilities

check_circleInstall, maintain, and repair cable/fiber TV, voice, and internet systems including internal and external wiring
check_circleTest newly installed or relocated cables and fiber according to company and customer specifications
check_circleRepair related cable and fiber poles and towers
check_circleInstall cable and fiber support structures including cable racks, j-hooks, and innerduct
check_circleCollaborate with internal customer service to ensure work orders are handled correctly and timely
check_circleProvide education to subscribers on the use of equipment and services
check_circleClose out work orders accurately and timely with the proper task and billing codes
check_circleSafely operate and maintain company and customer issued tools, equipment, and vehicles
check_circlePerform regular vehicle and tool inspections

Requirements

verifiedHigh school diploma, G.E.D., or related trade school education
verifiedOne-year professional cable technician experience
verifiedOne-year customer service experience
verifiedValid driver's license
verifiedPass pre-employment background and drug screening

Skills, education and keywords

Skills: Cable/fiber TV, Digital Video, Internet, Voice, Security Products, Cable/fiber, Internal Wiring, External Wiring, Network Communication, Cable Racks.

Education: High school diploma, GED, or related trade school education.

Frequently asked questions about Technician at FiOptix Inc.

What does a Technician at FiOptix Inc. do?expand_more

In this Technician at FiOptix Inc. role, you will install, maintain, and repair cable/fiber tv, voice, and internet systems including internal and external wiring; test newly installed or relocated cables and fiber according to company and customer specifications; repair related cable and fiber poles and towers; and install cable and fiber support structures including cable racks, j-hooks, and innerduct.

What are the requirements for this Technician role?expand_more

To qualify for the Technician at FiOptix Inc. position, applicants should have: High school diploma, G.E.D., or related trade school education; One-year professional cable technician experience; One-year customer service experience; Valid driver's license; and Pass pre-employment background and drug screening.

Where is the Technician role at FiOptix Inc. located?expand_more

Technician at FiOptix Inc. is based in 133, Union Avenue Northeast, Heritage Hill Historic District, Grand Rapids, Kent County, Michigan, 49503, United States. This is a on-site role.

Is this Technician job remote, hybrid, or on-site?expand_more

FiOptix Inc. has listed this Technician role as on-site.

How much experience is required for this Technician role?expand_more

Candidates for Technician at FiOptix Inc. should have entry level.

What skills do you need for the Technician role at FiOptix Inc.?expand_more

Key skills for Technician at FiOptix Inc. include Cable/fiber TV; Digital Video; Internet; Voice; Security Products; Cable/fiber; Internal Wiring; and External Wiring.

What education is required for Technician at FiOptix Inc.?expand_more

Educational requirements for this role: High school diploma, GED, or related trade school education.

What category does the Technician role belong to?expand_more

Technician at FiOptix Inc. is part of the engineering job category on Recrutus.

Technician