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Technical Support Representative

$40-50/hr•Full-timeRemote

location_onRemote

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Job Description

About the Role

At Bridgepoint Works, we believe that seamless technology is the backbone of great engineering. We are looking for a Technical Support Representative who is passionate about helping users, troubleshooting technical issues, and ensuring smooth IT operations.

This is a remote position open to candidates residing in the USA. As a Technical Support Representative, you'll be the first line of defense, ensuring that software, hardware, and network issues are resolved quickly and efficiently. You'll help keep our systems strong so that our teams can focus on building the future.

Why Bridgepoint Works?

We're a large-scale civil engineering firm specializing in infrastructure, water resources, environmental planning, and transportation projects. Our engineers and teams rely on strong technical support to keep operations running smoothly.

Ready to Keep Systems Running Smoothly?

If you're looking for a role where your tech skills make a real impact, we'd love to hear from you. Apply today and be part of the Bridgepoint Works team!

Work location

Work model: Remote

Remote

Open in Google Maps(39.17770, -73.92900)

Key Responsibilities

  • check_circleDiagnose and troubleshoot software, hardware, and network issues
  • check_circleProvide remote technical support via phone, email, and chat.
  • check_circleGuide users through system setups, configurations, and troubleshooting steps.
  • check_circleDocument technical issues and resolutions to improve knowledge sharing.
  • check_circleIdentify and implement process improvements to streamline support services.
  • check_circleEnsure excellent customer service by communicating solutions clearly and effectively.
  • check_circleWork with internal teams to escalate and resolve complex IT issues.

Requirements

  • verified2+ years of experience in technical support, IT helpdesk, or a related field
  • verifiedStrong knowledge of Windows,
  • verifiedExperience with troubleshooting software,
  • verifiedExcellent communication skills
  • verifiedAbility to work independently
  • verifiedExperience with engineering,
  • verifiedFamiliarity with CRM and ticketing systems
  • verifiedBasic knowledge of cloud computing,

Benefits & Perks

check_circleFully remote work from anywhere in the USAcheck_circleCareer growth opportunities to expand IT knowledge and advance in career

Frequently asked questions about Technical Support Representative at BridgePoint Works

What does a Technical Support Representative at BridgePoint Works do?expand_more
In this Technical Support Representative at BridgePoint Works role, you will diagnose and troubleshoot software, hardware, and network issues; provide remote technical support via phone, email, and chat.; guide users through system setups, configurations, and troubleshooting steps.; and document technical issues and resolutions to improve knowledge sharing..
What are the requirements for this Technical Support Representative role?expand_more
To qualify for the Technical Support Representative at BridgePoint Works position, applicants should have: 2+ years of experience in technical support, IT helpdesk, or a related field; Strong knowledge of Windows,; Experience with troubleshooting software,; Excellent communication skills; Ability to work independently; and Experience with engineering,.
What is the salary range for Technical Support Representative at BridgePoint Works?expand_more
The advertised salary range for Technical Support Representative at BridgePoint Works is $40-50/hr.
Where is the Technical Support Representative role at BridgePoint Works located?expand_more
Technical Support Representative at BridgePoint Works is based in Remote. This is a remote role.
Is this Technical Support Representative job remote, hybrid, or on-site?expand_more
BridgePoint Works has listed this Technical Support Representative role as remote.
How much experience is required for this Technical Support Representative role?expand_more
Technical Support Representative at BridgePoint Works typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Technical Support Representative role at BridgePoint Works?expand_more
Key skills for Technical Support Representative at BridgePoint Works include windows; macos; zendesk; servicenow; cloud computing; cybersecurity; networking; and crm.
What category does the Technical Support Representative role belong to?expand_more
Technical Support Representative at BridgePoint Works is part of the Information Technology job category on Recrutus.