Tax Expert
location_on880 P, 880, P Street Northwest, Shaw, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Job Description
About the Role
We are seeking dedicated Tax Experts to support our customers during the upcoming tax season. This is a virtual, customer-facing role where you will utilize state-of-the-art video communication software to interact with clients, providing professional, friendly, and confident assistance.
Our Mission
In this position, you will help customers complete their taxes using our company products. By providing tax advice, full-service return preparation, tax calculations, and managing product and software inquiries, you will be working toward advancing our goal of "Powering Prosperity Around the World."
You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Your interactions will be documented to maintain accurate records, ensuring a seamless experience for our users as they navigate the complexities of taxation.
Work location
Work model: Remote
880 P, 880, P Street Northwest, Shaw, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Washington, District of Columbia
Key Responsibilities
- check_circleHelp customers complete taxes using company products
- check_circleInteract with customers via video communication software
- check_circleDocument interactions to maintain accurate records
- check_circlePerform tax calculations and manage product inquiries
- check_circleDeliver answers to customers using everyday language
- check_circleProvide tax advice and full-service return preparation
Requirements
- verifiedActive EA, CPA, or Practicing Attorney credential
- verifiedActive PTIN
- verifiedMinimum 2 years paid experience filing 30+ federal and state individual 1040 tax returns
- verifiedExperience using commercial tax preparation software
- verifiedAvailable to work minimum 20 hours per week across 3+ days
- verifiedInternet connection meeting Security criteria