Shipper Performance Coach, Domestic Shipper Experience
Not Disclosed•Full-TimeOn-site
location_onLoma Trail, Tempe, Maricopa County, Arizona, 85281, United States
The Shipper Support team is part of Amazon's Global Logistics Shipper Experience organization, dedicated to ensuring seamless inbound freight operations across our domestic first-mile supply chain network. We combine data analysis, direct shipper engagement, and process improvement expertise to detect, prevent, and resolve transportation disruptions before they impact our customers. We foster a culture of continuous learning and innovation, where team members are encouraged to dive deep into problems and develop creative solutions to emerging challenges. As we grow, we are building scalable processes and tools that will shape the future of shipper support at Amazon.
As a Shipper Performance Coach, you will help ensure freight moves smoothly into our fulfillment network by monitoring shipper performance, flagging transportation issues, and supporting vendors through established processes. This is a great opportunity for someone early in their career who is passionate about logistics, enjoys working with data, and thrives in a fast-paced environment. You will gain hands-on experience in supply chain operations while building relationships with external partners.
A day in the life involves working on a team focused on resolving inbound transportation disruptions. You will analyze data to identify root causes of missed pickups and dwelling ARNs, then conduct direct outreach to shippers with varying operational capabilities to resolve issues and coach them toward operational improvements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Work model: On-site
Loma Trail, Tempe, Maricopa County, Arizona, 85281, United States
Tempe, Arizona
Bachelor's degree in business, logistics, supply chain management, or a related field; 2+ years of customer support experience, or experience in leadership or account management positions; experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems; experience in transportation and supply chain; experience managing competing priorities and using metrics to drive business decisions.
Skills: Microsoft Office, Excel, Access, SQL, Logistics, Distribution, Fulfillment, Customer Support, Account Management, Transportation.
Education: High school or equivalent diploma required; Bachelor's degree in business, logistics, or related field preferred.
