Services Engagement Manager - Quality Cloud
location_on2173;2189, Washington Street, Nubian Square, Roxbury, Boston, Suffolk County, Massachusetts, 02119, United States
Job Description
About Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
About the Role
The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation.
This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. With Services Teams. With a passion for Software Implementation and expertise in Life Sciences Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter.
Work Environment
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
Equal Opportunity
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Work location
Work model: Remote
2173;2189, Washington Street, Nubian Square, Roxbury, Boston, Suffolk County, Massachusetts, 02119, United States
Boston, Massachusetts
Key Responsibilities
- check_circleDevelop proposals and Statements of Work for Quality implementations
- check_circleAlign with sales and services teams to design implementation strategies
- check_circleManage negotiations with executive-level stakeholders
- check_circlePosition managed services and training solutions for customers
- check_circleStructure implementation approaches and set customer expectations
- check_circleIdentify project charters including staffing and costs
Requirements
- verified5+ years of experience delivering consulting services, including involvement in selling services
- verifiedDirect experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS
- verifiedProven track record of contributing to and meeting or exceeding team sales quotas
- verifiedStrong written and verbal communication skills, executive-level presence, and experience in facilitation
- verifiedAbility to travel up to 25% of the time
Benefits & Perks
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