Service Manager
Not Disclosed•Full-TimeOn-site
location_on65, Revere Road, Quincy Center, Quincy, Norfolk County, Massachusetts, 02169, United States
About the Company
Trust 1 Services is a veteran-owned HVAC and plumbing company dedicated to delivering reliable, code-compliant service across the South Shore region. We specialize in residential and light commercial accounts, operating within a unique HVAC wholesale environment that prioritizes efficiency and technical excellence.
About the Role
As a Service Manager, you will lead our Facilities & Maintenance service operations, serving as the bridge between field execution and customer satisfaction. This role exists to drive a customer-first culture where safety, quality, and efficiency are paramount. You will supervise field technicians, oversee the rhythm of scheduling and dispatch, and ensure every installation and repair meets strict safety regulations and industry codes.
In this position, you will manage the full lifecycle of service delivery: from coordinating parts and inventory with wholesale partners to handling customer escalations with empathy and resolution. You will also play a key role in developing your team through training, coaching, and performance feedback, while monitoring key performance indicators like response time and first-time fix rates to continuously improve our service initiatives.
Work location
Work model: On-site
65, Revere Road, Quincy Center, Quincy, Norfolk County, Massachusetts, 02169, United States
Quincy, Massachusetts
Key Responsibilities
- check_circleLead and supervise HVAC service technicians in day-to-day operations
- check_circleOversee scheduling, dispatch, and workload balancing for field teams
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Similar Job Opportunities
Frequently asked questions about Service Manager at Trust 1 Heating, Cooling & Plumbing
What does a Service Manager at Trust 1 Heating, Cooling & Plumbing do?expand_more
Day-to-day, the Service Manager at Trust 1 Heating, Cooling & Plumbing will lead and supervise hvac service technicians in day-to-day operations; oversee scheduling, dispatch, and workload balancing for field teams; ensure all work complies with safety regulations, codes, and company standards; and handle customer escalations and maintain high customer satisfaction.
What are the requirements for this Service Manager role?expand_more
Trust 1 Heating, Cooling & Plumbing is looking for candidates who meet the following requirements: EPA 608 Certification; Valid driver's license with clean record; and Supervisory/lead tech experience.
Where is the Service Manager role at Trust 1 Heating, Cooling & Plumbing located?expand_more
Service Manager at Trust 1 Heating, Cooling & Plumbing is based in 65, Revere Road, Quincy Center, Quincy, Norfolk County, Massachusetts, 02169, United States. This is a on-site role.
Is this Service Manager job remote, hybrid, or on-site?expand_more
Trust 1 Heating, Cooling & Plumbing has listed this Service Manager role as on-site.