Service & Support Professional- Implementation
Not Disclosed•Full-TimeHybrid
location_on10425, Reisterstown Road, Owings Mills, Baltimore County, Maryland, 21117, United States
About the Team
At CompuGroup Medical, our mission is to build ground-breaking solutions for digital healthcare. We are revolutionizing how healthcare professionals produce, access, and utilize information, enabling them to focus on the core value of their work: patient outcomes. We are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age.
About the Role
As a Service & Support Professional - Implementation, you will join a significant initiative at the intersection of healthcare and digital innovation. In this role, you will partner with clients and third-party vendors to coordinate project timelines while providing complex application support and guidance to end users. You will be responsible for responding to customer inquiries, performing problem evaluation, diagnosis, and resolution in a professional and efficient manner. Additionally, you will assist with training initiatives and make recommendations to operational departments to drive potential solutions and efficiencies.
Hiring Process
If you are convinced by our mission, please submit your application now. When applying, ensure you include your salary expectations as well as your earliest possible hire date.
Equal Opportunity
At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. We are an Equal Opportunity Employer.
Work location
Work model: Hybrid
10425, Reisterstown Road, Owings Mills, Baltimore County, Maryland, 21117, United States
Owings Mills, Maryland
Key Responsibilities
- check_circleProvide complex application support and guidance to end users
- check_circleMake recommendations to operational departments for solutions and efficiencies
Similar Job Opportunities
Skills, education and keywords
Skills: Windows, XP, Vista, Windows 7, Server Grade Operating Systems.
Education: Bachelor's degree in Healthcare, Information Systems, Computer Science or related field or equivalent work experience.
Frequently asked questions about Service & Support Professional- Implementation at CompuGroup Medical SE & Co. KGaA
What does a Service & Support Professional- Implementation at CompuGroup Medical SE & Co. KGaA do?expand_more
In this Service & Support Professional- Implementation at CompuGroup Medical SE & Co. KGaA role, you will provide complex application support and guidance to end users; make recommendations to operational departments for solutions and efficiencies; assist with training activities; and respond to customer inquiries and perform problem evaluation, diagnosis, and resolution.
What are the requirements for this Service & Support Professional- Implementation role?expand_more
To qualify for the Service & Support Professional- Implementation at CompuGroup Medical SE & Co. KGaA position, applicants should have: Bachelor's degree in Healthcare, Information Systems, Computer Science or related field or equivalent work experience; Advanced Windows knowledge including XP, Vista, Windows 7 and Server grade operating systems; Minimum of 3 years of IT or medical experience; and Minimum 2 years of management/team lead experience.
Where is the Service & Support Professional- Implementation role at CompuGroup Medical SE & Co. KGaA located?expand_more
Service & Support Professional- Implementation at CompuGroup Medical SE & Co. KGaA is based in 10425, Reisterstown Road, Owings Mills, Baltimore County, Maryland, 21117, United States. This is a hybrid role.