Senior Customer Success Manager, Legal Software
$123k-229k/hr•Full-timeRemote
location_onRemote
Job Description
About the Role
We’re looking for a Senior Customer Success Manager to support customers across our Corporate Legal Software suite of products. The role has a focused portfolio of enterprise and strategic customers.
The ideal candidate is comfortable engaging with executives at our largest customers, setting direction for the team, modeling best-in-class customer and product success practices and rolling up their sleeves to drive outcomes for our customers. You'll be able to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. You will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleDeliver customer success plans, executive business reviews, and proactive check-ins
- check_circleDrive customer adoption, value realization, and expansion for legal software products
- check_circlePartner with Sales and Professional Services to retain and grow customer relationships
- check_circleServe as a product expert at industry conferences, webinars, and virtual engagements
- check_circleBuild business plans and report on market and competitor activities
- check_circleLeverage Salesforce and Gong to manage client information and financial forecasts
- check_circleTrack customer health metrics and escalate critical concerns to resolve issues
Requirements
- verified5+ years of experience working or managing Customer Success portfolios (SaaS preferred)
- verifiedBachelor’s degree required; master’s degree or J.D. is a plus
- verifiedHands-on experience with Gong, Salesforce (or similar CS/CRM platforms)
- verifiedAbility to travel 25%
Benefits & Perks
check_circleFlexible work from anywhere for up to 8 weeks per yearcheck_circleTwo company-wide Mental Health Days offcheck_circleAccess to the Headspace appcheck_circleRetirement savings with 401k plan and company matchcheck_circleTuition reimbursementcheck_circleFlexible vacation and sick/safe paid time offcheck_circlePaid holidays including two company mental health dayscheck_circleParental leave and sabbatical leavecheck_circleTwo paid volunteer days off annuallycheck_circleFitness reimbursement
Skills, education and keywords
Skills: salesforce, gong, saas, legal tracker, highq.
Education: Bachelor’s degree required; Master’s degree or J.D. is a plus.
Frequently asked questions about Senior Customer Success Manager, Legal Software at Refinitiv
What does a Senior Customer Success Manager, Legal Software at Refinitiv do?expand_more
Day-to-day, the Senior Customer Success Manager, Legal Software at Refinitiv will deliver customer success plans, executive business reviews, and proactive check-ins; drive customer adoption, value realization, and expansion for legal software products; partner with sales and professional services to retain and grow customer relationships; and serve as a product expert at industry conferences, webinars, and virtual engagements.
What are the requirements for this Senior Customer Success Manager, Legal Software role?expand_more
To qualify for the Senior Customer Success Manager, Legal Software at Refinitiv position, applicants should have: 5+ years of experience working or managing Customer Success portfolios (SaaS preferred); Bachelor’s degree required; master’s degree or J.D. is a plus; Hands-on experience with Gong, Salesforce (or similar CS/CRM platforms); and Ability to travel 25%.
What is the salary range for Senior Customer Success Manager, Legal Software at Refinitiv?expand_more
The advertised salary range for Senior Customer Success Manager, Legal Software at Refinitiv is $123k-229k/hr.
Where is the Senior Customer Success Manager, Legal Software role at Refinitiv located?expand_more
Senior Customer Success Manager, Legal Software at Refinitiv is based in Remote. This is a remote role.
Is this Senior Customer Success Manager, Legal Software job remote, hybrid, or on-site?expand_more
Refinitiv has listed this Senior Customer Success Manager, Legal Software role as remote.
How much experience is required for this Senior Customer Success Manager, Legal Software role?expand_more
Senior Customer Success Manager, Legal Software at Refinitiv typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Senior Customer Success Manager, Legal Software role at Refinitiv?expand_more
Key skills for Senior Customer Success Manager, Legal Software at Refinitiv include salesforce; gong; saas; legal tracker; and highq.
What education is required for Senior Customer Success Manager, Legal Software at Refinitiv?expand_more
Educational requirements for this role: Bachelor’s degree required; and Master’s degree or J.D. is a plus.
What category does the Senior Customer Success Manager, Legal Software role belong to?expand_more
Senior Customer Success Manager, Legal Software at Refinitiv is part of the Consultancy job category on Recrutus.