Remarketing Support Associate

Company Overview

First Help Financial (FHF) is a rapidly expanding, culturally diverse organization based in the United States. We specialize in providing auto loans to underserved consumers, prioritizing exceptional service for both our customers and partners. Through flexible financing solutions and tri-lingual support, we simplify the process of financing a first vehicle. Our portfolio has demonstrated consistent growth of over 30% annually for the past nine years.

Our workplace is characterized by hard-working colleagues from more than 20 countries. We uphold high professional standards while fostering an enjoyable work environment. Our culture and benefits package are designed to ensure your success in life and comfort at work.

Role Details

• Title: Remarketing Support Associate

• Location: Remote (Must be located within the United States)

• Schedule: Monday through Friday, 8:00 AM – 4:30 PM EST

• Reports To: Remarketing Team Lead

• Compensation: $19.11 per hour, plus eligibility for bonuses

Department Context

First Help Financial has been voted and certified as a "Great Place to Work" by our employees for five consecutive years. We are expanding our Loss Mitigation department to support our continued growth and are seeking a new team member to join us.

Key Responsibilities

In this role, you will perform the following duties:

• Review vehicle reports and photographs to assess damage and overall condition.

• Enter and track sales information using the Leapfrog system.

• Update and maintain auction statuses within AutoIMS.

• Record the receipt of post-sale checks.

• Audit and distribute required documentation for Gap and Warranty cancellations.

• Maintain uploads for post-sale documents.

• Verify insurance coverage on recovered vehicles.

• Assist with title tracking via the Allstate portal and the Remarketing dashboard.

• Provide additional support to the Remarketing team as needed.

Qualifications and Requirements

Candidates must possess the following attributes and experience:

• A demonstrated history of career stability.

• A High School diploma or GED equivalent is required.

• Minimum of one year of experience in Remarketing or Loss Mitigation.

• Prior experience in one of the following industries is required: automotive, lending, auto insurance, car dealership, mechanical, or auction.

• A strong desire to build a long-term career with FHF, aligning with our growth-oriented team culture.

• Excellent communication skills with a collaborative, team-player mindset that maintains open lines of communication.

• Ability to multitask and work self-reliantly.

• Proficient knowledge of Microsoft Excel and Outlook.

• Strong attention to detail.

• A proactive "can-do" attitude.

Benefits and Perks

FHF offers a comprehensive benefits package and a supportive work environment:

• Compensation & Benefits: Generous salaries, competitive health and welfare coverage (including medical, dental, vision, long-term and short-term disability, identity theft protection, and paid parental leave), paid vacation time, 401(k) matching, and tuition reimbursement.

• Work-Life Balance: We believe in maintaining a healthy balance between work and personal life, allowing time for family, friends, and personal interests.

• Career Growth: Our company’s year-over-year revenue growth and expansion into new markets create significant opportunities for career development. We engage with each employee to create a personalized career plan and have a proven track record of investing in our staff.

• Culture & Recognition: Enjoy social activities, monthly lunches, and a robust employee recognition and talent development program designed to enhance your professional journey.

Diversity and Inclusion

First Help Financial is dedicated to building a culture that respects and embraces individuals from all walks of life, including differences in gender, race, culture, age, sexual orientation, and other identities. We are committed to making accommodations for any candidate with special needs during the interview process.