Production/Application Support Engineer
Not Disclosed•ContractorHybrid
location_onK Avenue, Plano, Collin County, Texas, 75074, United States
About the Role
As a Production/Application Support Engineer, you will serve as the critical link between the Market Risk business units and the technical infrastructure that powers them. This role exists to ensure the stability, accuracy, and timeliness of financial data feeds and batch processing operations. You will be the primary point of contact for resolving business queries, managing alerts, and coordinating incident responses within a high-stakes environment.
In this hybrid position based in Plano, TX, your day-to-day involves managing the user query mailbox, monitoring system health using tools like ITRS, DynaTrace, and Splunk, and driving incident management protocols. You will not only resolve immediate issues but also identify opportunities to automate manual tasks, reducing operational overhead. The role requires close collaboration with development teams to coordinate resolutions and maintain comprehensive documentation and knowledge bases.
Hiring Process
Candidates for this 6-month engagement will be evaluated based on their extensive background in production support and their ability to navigate complex financial systems. The selection process focuses on verifying technical proficiency in SQL, UNIX/Linux, and specific monitoring frameworks, alongside strong communication skills necessary for multi-regional team collaboration.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: Hybrid
K Avenue, Plano, Collin County, Texas, 75074, United States
Plano, Texas
Key Responsibilities
- check_circleRespond to and resolve business queries for Market Risk space
- check_circleCoordinate resolutions with various development teams
- check_circleCoordinate and perform Business Continuity testing and related paperwork
- check_circleOrganize and run meetings independently for issue resolution
- check_circleIdentify scope for automation to reduce manual, repeating tasks
- check_circleResolve feed and batch support items while managing alerts and monitoring
- check_circleUtilize ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting
- check_circleManage user query mailbox and ensure timely responses
- check_circleManage incidents and provide timely user notifications and escalations
- check_circleAssist with metrics reporting and analysis
- check_circleMaintain documentation and knowledge management systems
Requirements
- verified10+ years of Production Support experience
- verifiedStrong SQL Knowledge
- verifiedStrong UNIX / LINUX knowledge
- verifiedKnowledge of Software Development Life Cycle
- verifiedWorking knowledge of ITIL
- verifiedWorking knowledge of ITRS, DynaTrace and Splunk
- verifiedWorking knowledge of Autosys and Bob jobs
- verifiedPython Scripting knowledge
- verifiedFinancial industry experience
- verifiedKnowledge of Market Risk
- verifiedAgile methodology
- verifiedOperations exposure with Windows OS
- verifiedWorking knowledge with Tableau
Similar Job Opportunities
Frequently asked questions about Production/Application Support Engineer at Verito Solutions Inc
What does a Production/Application Support Engineer at Verito Solutions Inc do?expand_more
In this Production/Application Support Engineer at Verito Solutions Inc role, you will respond to and resolve business queries for market risk space; coordinate resolutions with various development teams; coordinate and perform business continuity testing and related paperwork; and organize and run meetings independently for issue resolution.
What are the requirements for this Production/Application Support Engineer role?expand_more
Verito Solutions Inc is looking for candidates who meet the following requirements: 10+ years of Production Support experience; Strong SQL Knowledge; Strong UNIX / LINUX knowledge; Knowledge of Software Development Life Cycle; Working knowledge of ITIL; and Working knowledge of ITRS, DynaTrace and Splunk.
Where is the Production/Application Support Engineer role at Verito Solutions Inc located?expand_more
Production/Application Support Engineer at Verito Solutions Inc is based in K Avenue, Plano, Collin County, Texas, 75074, United States. This is a hybrid role.
Is this Production/Application Support Engineer job remote, hybrid, or on-site?expand_more
Verito Solutions Inc has listed this Production/Application Support Engineer role as hybrid.
How much experience is required for this Production/Application Support Engineer role?expand_more
Production/Application Support Engineer at Verito Solutions Inc typically requires 10+ years of relevant experience at the senior level.
What skills do you need for the Production/Application Support Engineer role at Verito Solutions Inc?expand_more
Key skills for Production/Application Support Engineer at Verito Solutions Inc include SQL; Unix; Linux; Itil; Autosys; Python; Agile; and Windows.
What category does the Production/Application Support Engineer role belong to?expand_more
Production/Application Support Engineer at Verito Solutions Inc is part of the it job category on Recrutus.