Product Consultant Inside Sales (Office Essentials)

About the Team

Staples is a business-to-business leader, and Quill serves as the engine that makes ordering supplies easier and more rewarding for businesses of all sizes. From everyday office essentials to technology and cleaning products, our mission is to support companies with an exceptional customer experience. As an Inside Sales Specialist, you will be the bridge connecting sales teams and internal business units with both new and existing customers, helping them discover the right solutions while positioning Quill to win profitable deals.

About the Role

This role is designed for someone who thrives in a sales-driven environment and enjoys consultative conversations. You will partner closely with Account Managers and Key Account Managers to support high-value accounts, securing both one-time and recurring projects. Your day will involve managing multiple lead channels, including hunt lines, loaded leads, web leads, and chat, while maintaining a healthy opportunity pipeline in the company CRM.

You will act as a trusted advisor, educating customers on relevant Quill features and benefits based on their specific category needs. By increasing net sales and share of wallet through consolidation efforts, you will make a measurable impact on customer success. This position requires a self-starter who can adapt to change, handle rejection with resilience, and remain calm under pressure while driving high conversion rates within approved margin guidelines.

Hiring Process

Candidates selected for this role will engage in a structured interview process designed to assess both sales acumen and cultural fit. The journey typically includes an initial screening to verify qualifications, followed by a deeper dive into sales scenarios and problem-solving capabilities. Final rounds involve meeting with the hiring team to discuss team dynamics and strategic alignment before an offer is extended.

Our Culture & Values

At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. We work hard to foster an inclusive culture, seeking employees with unique and varied perspectives and areas of expertise. We believe that when we operate inclusively, diversity naturally follows, resulting in a better workplace and innovative thinking that helps us exceed our customers' expectations.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.