Outpatient Clinic Clerk
Not Disclosed•Full-TimeOn-site
location_onKahawai Street, Wailuku, Maui County, Hawaii, 96793, United States
About the Role
This position serves as a vital frontline resource within our healthcare facility, directly supporting the patient experience through a blend of clerical, cashiering, and patient attending duties. The role exists to ensure optimum service delivery, acting as the primary point of contact for patients, members, and visitors. You will be responsible for acknowledging everyone in a prompt, courteous, and professional manner, setting the tone for their interaction with our organization.
In this capacity, you will navigate the intersection of financial compliance and patient care. You will verify health plan coverage, explain complex financial provisions such as co-payments and deductibles, and manage cash handling functions with strict adherence to SOX compliance policies. Beyond financial transactions, you will serve as a clerical hub, routing medical documents, maintaining accurate patient charts, and managing appointment scheduling. The role requires a high degree of adaptability, as you will often be the first to identify and resolve customer service issues or complaints, escalating complex matters to leadership only when necessary.
Team & Culture
You will collaborate closely with the team, leadership, and various committees to design and implement process improvements. As a key contact for staff, you will assist in resolving operational concerns and helping to develop strategies that maintain high standards of quality and service. The environment values detail-oriented problem solvers who can effectively balance multiple priorities while fostering a supportive atmosphere for both patients and colleagues.
Work location
Work model: On-site
Kahawai Street, Wailuku, Maui County, Hawaii, 96793, United States
Wailuku, Hawaii
Key Responsibilities
- check_circleCollaborate with team members to design and implement process improvements
- check_circleServe patients, members, and visitors in a prompt, courteous, and professional manner
- check_circleOperate office equipment and report malfunctions to maintain operational efficiency
- check_circleFile medical documents and ensure accurate patient information is recorded in charts
- check_circleSchedule patient appointments, verify insurance eligibility, and update registration data
- check_circleManage inventory of supplies and requisition materials as needed for the department
- check_circleVerify health plan coverage, financial status, and explain co-payment policies to customers
- check_circleResolve customer complaints and investigate service issues before escalating to supervisors
- check_circleReconcile daily cash drawers, bank deposits, and financial reports to ensure accuracy
- check_circleHandle cash transactions, process payments, and issue receipts for services and medications
Requirements
- verifiedMinimum one (1) year customer service/sales, public relations or related experience
- verifiedHigh school diploma or GED
Nice to Have
Demonstrated ability to balance drawer. Demonstrated knowledge of and skill in any one word processing, spreadsheet, or database PC applications. Appointment registration and scheduling experience. Demonstrated knowledge of healthcare and insurance benefits. Post high school coursework in medical terminology.
Similar Job Opportunities
Skills, education and keywords
Skills: Word Processing, Spreadsheet, Database, Medical Terminology, Healthcare, Insurance Benefits, Appointment Registration, Scheduling, Sox Compliance, Cash Handling.
Education: High school diploma or GED required.
Frequently asked questions about Outpatient Clinic Clerk at Kaiser Permanente
What does a Outpatient Clinic Clerk at Kaiser Permanente do?expand_more
In this Outpatient Clinic Clerk at Kaiser Permanente role, you will collaborate with team members to design and implement process improvements; serve patients, members, and visitors in a prompt, courteous, and professional manner; operate office equipment and report malfunctions to maintain operational efficiency; and file medical documents and ensure accurate patient information is recorded in charts.
What are the requirements for this Outpatient Clinic Clerk role?expand_more
To qualify for the Outpatient Clinic Clerk at Kaiser Permanente position, applicants should have: Minimum one (1) year customer service/sales, public relations or related experience; and High school diploma or GED.
Where is the Outpatient Clinic Clerk role at Kaiser Permanente located?expand_more
Outpatient Clinic Clerk at Kaiser Permanente is based in Kahawai Street, Wailuku, Maui County, Hawaii, 96793, United States. This is a on-site role.
Is this Outpatient Clinic Clerk job remote, hybrid, or on-site?expand_more
Kaiser Permanente has listed this Outpatient Clinic Clerk role as on-site.
How much experience is required for this Outpatient Clinic Clerk role?expand_more
Outpatient Clinic Clerk at Kaiser Permanente typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Outpatient Clinic Clerk role at Kaiser Permanente?expand_more
Key skills for Outpatient Clinic Clerk at Kaiser Permanente include Word Processing; Spreadsheet; Database; Medical Terminology; Healthcare; Insurance Benefits; Appointment Registration; and Scheduling.
What education is required for Outpatient Clinic Clerk at Kaiser Permanente?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Outpatient Clinic Clerk role belong to?expand_more
Outpatient Clinic Clerk at Kaiser Permanente is part of the healthcare & nursing job category on Recrutus.
About Kaiser Permanente
Kaiser Permanente operates as a prominent not-for-profit integrated health plan within the Hospitals and Health Care industry, with its headquarters located in Oakland, California. The organization functions as a comprehensive provider of medical services, combining insurance coverage with direct clinical care delivery across the United States. By integrating health planning with hospital and clinic operations, Kaiser Permanente aims to support the well-being of members, patients, and communities nationwide.
The company maintains a significant operational footprint, managing 39 hospitals and over 734 facilities spanning eight states and the District of Columbia. This extensive network allows the organization to serve more than 12.7 million members from coast to coast. Staff members have opportunities to work in diverse settings, including hospitals in the Northwest, clinics in Southern California, and medical offices in the Mid-Atlantic region, contributing to the evolution of healthcare delivery.
Kaiser Permanente emphasizes a collaborative environment where teams are supported in advancing care quality. The organization prioritizes diverse perspectives, continuous learning, and professional growth for its employees. These efforts extend beyond internal operations to positively impact broader communities, fostering a unified approach to achieving better health outcomes for all.
Browse more roles: All Kaiser Permanente jobs, healthcare & nursing jobs on Recrutus.