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NOC Shift Supervisor

$94k-133k/hr•Full-timeRemote

location_onWyoming State Capitol, 200, West 24th Street, Cheyenne, Laramie County, Wyoming, 82002, United States

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Job Description

Position Overview

The NOC Shift Supervisor oversees a shift of Network Operations Center personnel responsible for monitoring and supporting enterprise networks and services. The role directs real‑time incident detection, triage, and escalation to maintain infrastructure availability and performance across production, development, and test environments. The NOC Shift Supervisor coordinates shift staffing, task assignments, and handoffs to ensure 24x7 coverage, documents events thoroughly, and drives continuous improvement in NOC processes, tools, and reporting.

About ASM Research

ASM Research is committed to providing equal employment opportunities. It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Work location

Work model: Remote

Wyoming State Capitol, 200, West 24th Street, Cheyenne, Laramie County, Wyoming, 82002, United States

Cheyenne, Wyoming

Open in Google Maps(41.14027, -104.82023)

Key Responsibilities

  • check_circleSupervise NOC analysts including staffing, task assignment, and documentation quality
  • check_circleManage bridge calls focused on rapid service restoration during incidents
  • check_circleCollaborate with service desk, security, and engineering teams to resolve issues
  • check_circleMaintain accurate documentation of incidents, changes, and shift handoff notes
  • check_circleTrack and report operational metrics on incident volume and SLA outcomes
  • check_circleCoordinate real-time incident detection, triage, and escalation for network events
  • check_circleContribute to post-incident reviews and develop troubleshooting guides
  • check_circleLead assigned NOC shifts and enforce standardized monitoring procedures

Requirements

  • verifiedBachelor’s degree in IT, Business Administration, Management, or related field, or equivalent experience
  • verified4–7 years experience in service delivery management, network operations, NOC, or similar IT operations roles with leadership responsibilities
  • verifiedStrong understanding of service-delivery and incident-management principles, root-cause analysis, and ITSM tools (ITIL-aligned)
  • verifiedAbility to obtain and maintain Public Trust investigation
  • verifiedU.S. citizenship required

Skills, education and keywords

Skills: itil, network operations, incident management, root-cause analysis, ticketing systems, fault monitoring, performance monitoring, sla reporting, kpi reporting.

Education: Bachelor's degree in IT, Business, Management, or related field, or equivalent experience.

Frequently asked questions about NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company

What does a NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company do?expand_more
A NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company is responsible for the following: Supervise NOC analysts including staffing, task assignment, and documentation quality; Manage bridge calls focused on rapid service restoration during incidents; Collaborate with service desk, security, and engineering teams to resolve issues; and Maintain accurate documentation of incidents, changes, and shift handoff notes.
What are the requirements for this NOC Shift Supervisor role?expand_more
ASM Research, An Accenture Federal Services Company is looking for candidates who meet the following requirements: Bachelor’s degree in IT, Business Administration, Management, or related field, or equivalent experience; 4–7 years experience in service delivery management, network operations, NOC, or similar IT operations roles with leadership responsibilities; Strong understanding of service-delivery and incident-management principles, root-cause analysis, and ITSM tools (ITIL-aligned); Ability to obtain and maintain Public Trust investigation; and U.S. citizenship required.
What is the salary range for NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company?expand_more
The advertised salary range for NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company is $94k-133k/hr.
Where is the NOC Shift Supervisor role at ASM Research, An Accenture Federal Services Company located?expand_more
NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company is based in Wyoming State Capitol, 200, West 24th Street, Cheyenne, Laramie County, Wyoming, 82002, United States. This is a remote role.
Is this NOC Shift Supervisor job remote, hybrid, or on-site?expand_more
ASM Research, An Accenture Federal Services Company has listed this NOC Shift Supervisor role as remote.
How much experience is required for this NOC Shift Supervisor role?expand_more
NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company typically requires 4–7 years of relevant experience at the senior level.
What skills do you need for the NOC Shift Supervisor role at ASM Research, An Accenture Federal Services Company?expand_more
Key skills for NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company include itil; network operations; incident management; root-cause analysis; ticketing systems; fault monitoring; performance monitoring; and sla reporting.
What education is required for NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company?expand_more
Educational requirements for this role: Bachelor's degree in IT, Business, Management, or related field, or equivalent experience.
What category does the NOC Shift Supervisor role belong to?expand_more
NOC Shift Supervisor at ASM Research, An Accenture Federal Services Company is part of the Information Technology job category on Recrutus.