NOC Analyst (Remote)
$58k-91k/hr•Full-timeRemote
location_on1302, Courthouse Road, Stafford, Stafford County, Virginia, 22554, United States
Job Description
About the Role
Be the first line of defense for a platform millions of Veterans depend on! As an NOC Analyst, you will provide 24/7 eyes‑on‑glass monitoring, service request intake, and initial incident response across mission‑critical applications supporting the Department of Veterans Affairs (VA). The NOC Analyst provides round‑the‑clock monitoring, alert triage, severity classification, and service request intake ensuring Critical and High priority requests are acknowledged within mandated response times.
Work location
Work model: Remote
1302, Courthouse Road, Stafford, Stafford County, Virginia, 22554, United States
Virginia
Key Responsibilities
- check_circleMonitor dashboards and alerting tools 24/7 to detect production issues
- check_circleAcknowledge and process service requests through Jira within mandated times
- check_circleDocument initial incident conditions and support incident ticket creation
- check_circleTrack production and staging availability metrics for SLA reporting
- check_circleParticipate in shift handoff procedures to ensure continuity of awareness
- check_circleInitiate coordination calls and notify leadership for Critical and High issues
- check_circleEscalate Critical and High severity issues to on-call SREs and managers
- check_circleTriage alerts and classify severity for incoming service requests
Requirements
- verifiedBachelor’s Degree in information technology or related field
- verified3 years of experience in a Network Operations Center (NOC) and 24/7 IT operations environment
- verifiedCompTIA A+ or Network+ certification (preferred)
- verifiedActive Federal Civilian Public Trust clearance
- verifiedU.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years
- verifiedExperience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments
- verifiedWorking knowledge of basic cloud platform concepts, Kubernetes terminology, and AWS service names
Benefits & Perks
check_circleMedical, dental, vision and prescription drug coveragecheck_circleLife Insurance paid for by the Companycheck_circleShort-term disability paid for by the Companycheck_circleLong-term disability paid for by the Companycheck_circleAccident, Critical Illness, and Hospital supplemental coveragescheck_circleAdditional Life insurance coverage for dependentscheck_circle401k plan with various options
Skills, education and keywords
Skills: jira, aws, kubernetes.
Education: Bachelor’s Degree in information technology or related field.
Frequently asked questions about NOC Analyst (Remote) at Oxley Enterprises, Inc.
What does a NOC Analyst (Remote) at Oxley Enterprises, Inc. do?expand_more
A NOC Analyst (Remote) at Oxley Enterprises, Inc. is responsible for the following: Monitor dashboards and alerting tools 24/7 to detect production issues; Acknowledge and process service requests through Jira within mandated times; Document initial incident conditions and support incident ticket creation; and Track production and staging availability metrics for SLA reporting.
What are the requirements for this NOC Analyst (Remote) role?expand_more
To qualify for the NOC Analyst (Remote) at Oxley Enterprises, Inc. position, applicants should have: Bachelor’s Degree in information technology or related field; 3 years of experience in a Network Operations Center (NOC) and 24/7 IT operations environment; CompTIA A+ or Network+ certification (preferred); Active Federal Civilian Public Trust clearance; U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years; and Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments.
What is the salary range for NOC Analyst (Remote) at Oxley Enterprises, Inc.?expand_more
The advertised salary range for NOC Analyst (Remote) at Oxley Enterprises, Inc. is $58k-91k/hr.
Where is the NOC Analyst (Remote) role at Oxley Enterprises, Inc. located?expand_more
NOC Analyst (Remote) at Oxley Enterprises, Inc. is based in 1302, Courthouse Road, Stafford, Stafford County, Virginia, 22554, United States. This is a remote role.
Is this NOC Analyst (Remote) job remote, hybrid, or on-site?expand_more
Oxley Enterprises, Inc. has listed this NOC Analyst (Remote) role as remote.
How much experience is required for this NOC Analyst (Remote) role?expand_more
NOC Analyst (Remote) at Oxley Enterprises, Inc. typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the NOC Analyst (Remote) role at Oxley Enterprises, Inc.?expand_more
Key skills for NOC Analyst (Remote) at Oxley Enterprises, Inc. include jira; aws; and kubernetes.
What education is required for NOC Analyst (Remote) at Oxley Enterprises, Inc.?expand_more
Educational requirements for this role: Bachelor’s Degree in information technology or related field.
What category does the NOC Analyst (Remote) role belong to?expand_more
NOC Analyst (Remote) at Oxley Enterprises, Inc. is part of the Information Technology job category on Recrutus.