Licensed Property & Casualty Insurance Agent
location_onOpal Court, Silverdale, Near Northside, Houston, Harris County, Texas, 77009, United States
Job Description
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different viewpoints and for you to bring value to the table in your own unique way.
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
About the Role
As a Licensed Property & Casualty Insurance Agent working remotely, you’ll be a part of bringing humanity to business. Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’ll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
Your Day-to-Day
During a typical day, you will answer incoming communications from customers and conduct research to provide answers for customers to resolve their issues. Some upselling of products or services to existing customers may be required.
Support and Growth
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
Work location
Work model: Remote
Opal Court, Silverdale, Near Northside, Houston, Harris County, Texas, 77009, United States
Houston, Texas
Key Responsibilities
- check_circleAnswer incoming communications from customers
- check_circleResolve escalated or complex customer calls
- check_circleConduct research to provide answers for customers
- check_circleConsult on products with compassion
- check_circleUpsell products or services to existing customers
Requirements
- verifiedActive Property and Casualty License
- verified6 months or more of customer service experience
- verifiedHigh school diploma or equivalent
- verifiedHigh speed internet (> 25 mbps)
- verifiedSmart phone or another device that runs IOS or Android
Benefits & Perks
Skills, education and keywords
Skills: property and casualty license, high speed internet.
Education: High school diploma or equivalent.