Lead, Service Delivery Management

About the Role

The Lead, Service Delivery Management (formerly known as the Director of School Operations) is a senior, enterprise-level leadership role responsible for operational excellence across a portfolio of Connections Academy schools. This position focuses on strengthening the effectiveness of school leaders and leadership teams through hands-on partnership, coaching, and operational problem-solving.

The Lead directly manages the primary school leader at each school and works closely with principals, directors, and school leadership teams to ensure schools are operationally strong, well-supported, and positioned to serve students successfully. Using a multi-layer leadership model, the role ensures alignment and execution of school operations to PVS standards and values by supporting operational systems, compliance structures, and leadership accountability.

This role is inherently complex and high-impact, requiring a majority of time spent working directly with schools. The Lead must be able to lead leaders, operate at scale, and balance competing priorities across multiple schools and PVS simultaneously. The role works within cross-functional teams, partnering closely with the School Success Partner (SSP) who holds overall accountability for school/account success, and supporting the operationalization of academic improvement strategies identified by Academic Outcomes Teams.

Our Mission

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.

Equal Opportunity Employer

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.