Information Technology Support Specialist (SCA 152423)
Not Disclosed•Full-TimeHybrid
location_on1314, East Grand Avenue, Des Moines, Polk County, Iowa, 50309, United States
About the Role
Ready to make a real difference in your community? The Iowa Judicial Branch is seeking an Information Technology Support Specialist to join the Proprietary Application Support Team. This role is designed to blend hands-on technical support with proprietary application troubleshooting, system maintenance, and end-user assistance.
You will serve as a vital link between technology and the court system, supporting internal staff by ensuring stable and reliable operations. Your day-to-day work involves troubleshooting applications, interacting with databases, scripting, and collaborating with development and business teams to enhance in-house applications. The goal is to help employees use various proprietary software programs efficiently to fulfill business objectives.
Work Environment & Culture
We offer a collaborative and positive professional work environment where you can make a widespread difference in Iowa communities. The position is located in Des Moines, IA, with the possibility of hybrid-remote work available after six months. Hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.
Hiring Process & Application Instructions
Candidates must complete the NEOGOV application and attach a cover letter and resume. Final applicants are subject to a criminal background check. Please note that this position is covered by a Collective Bargaining Agreement with AFSCME and is a non-merit position.
Equal Opportunity
The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. We are committed to transparency and compliance with federal and state regulations. Applicants may review the Equal Employment Opportunity Utilization Report on our website. We are also an E-Verify employer.
Work location
Work model: Hybrid
1314, East Grand Avenue, Des Moines, Polk County, Iowa, 50309, United States
Des Moines, Iowa
Key Responsibilities
- check_circleImplement security protocols including user access controls and data backups
Similar Job Opportunities
Skills, education and keywords
Skills: Agile Methodologies, Unix, Pl/sql, Shell Scripting.
Education: High school diploma or equivalency required; Associate's degree in computer science or IT preferred.
Frequently asked questions about Information Technology Support Specialist (SCA 152423) at State of Iowa - Executive Branch
What does a Information Technology Support Specialist (SCA 152423) at State of Iowa - Executive Branch do?expand_more
A Information Technology Support Specialist (SCA 152423) at State of Iowa - Executive Branch is responsible for the following: Implement security protocols including user access controls and data backups; Provide user training and customer support on software applications and security practices; Record all technical issues, actions, and resolutions for future troubleshooting; and Review system diagnostics to assess functionality and efficiency.
What are the requirements for this Information Technology Support Specialist (SCA 152423) role?expand_more
State of Iowa - Executive Branch is looking for candidates who meet the following requirements: High school diploma or equivalent; 3 years full-time experience in computer science or related field; Associate's degree in computer science or information technology (preferred); Experience with Agile methodologies (preferred); Knowledge of UNIX programming language (preferred); and Knowledge of PL/SQL (preferred).