Implementation Manager (Healthcare)
location_onRemote
Job Description
About Meela
At Meela, we’re building phone-based AI tools for older adults and the people who care for them. Many older adults face loneliness as technology shifts away from familiar tools, while caregivers and senior living staff face growing burnout. Meela helps address both through simple, voice-based companionship for residents and practical support for care teams.
We believe AI can support well-being without replacing human care. The goal is to build empathetic, useful tools that foster connection, reduce emotional strain, and make everyday care more sustainable.
The Momentum
Meela is backed by tier‑one venture capital and is live in senior living communities across the U.S. Adoption is growing community by community, and demand is outpacing our ability to keep up. The focus now is scaling responsibly while improving the product in close partnership with the people who use it.
The Team
Meela is a mission‑driven team of passionate engineers, operators, and senior living veterans building real‑world products for an underserved population. If this mission excites you and you enjoy fast‑paced, high‑ownership environments, we’d love to hear from you.
The Role
We're looking for an Implementation Manager who will own the entire lifecycle of a Meela community launch — from the first executive conversation to long‑term adoption. This is a high‑ownership, customer‑facing role requiring the ability to operate at every level of an organization: securing buy‑in from executive directors and ownership groups, equipping frontline care staff with the tools to succeed, and ensuring residents and their families feel confident and connected.
You will be the face of Meela in the field, responsible for making every launch smooth, every stakeholder aligned, and every resident feel seen. This role also supports light marketing and growth initiatives, including social media content, customer success stories, and go‑to‑market coordination, as we scale.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleServe as the primary point of contact providing clear communication and proactive updates
- check_circleTrack adoption metrics including activation, utilization, and resident satisfaction
- check_circleDeliver engaging training sessions tailored to different learning styles and tech comfort levels
- check_circleSupport light marketing and growth initiatives including social media content and success stories
- check_circleIdentify internal champions and equip them with tools to lead adoption efforts
- check_circleOwn the full implementation process from contract signing to post-launch stabilization
- check_circleEducate and train frontline care staff on Meela's value and usage
- check_circleFlag issues early and work cross-functionally to resolve them quickly
- check_circleDevelop and execute customized launch plans for each community based on specific needs
- check_circleCoordinate and lead on-site and remote launch activities to ensure stakeholder readiness
- check_circleProvide ongoing check-ins and support to ensure sustained staff confidence post-launch
Requirements
- verified3+ years of experience in implementation, onboarding, customer success, or similar field-based role
- verifiedDeep familiarity with senior living operations
- verifiedTrack record of managing complex, multi-stakeholder rollouts
- verifiedProven ability to earn trust and drive buy-in at the executive level
- verifiedComfortable with travel