MCI logo

Hurricane Relief Call Center Representative

$10/hr•Part-timeRemote

location_onElk Alley, Frankfort, Franklin County, Kentucky, 40601, United States

Apply Now

Job Description

About MCI

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company and the 452nd Fastest Growing Privately Held Company in the USA. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across various brands including MCI BPO, MarketForce, and GravisApps.

The Role

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis.

As a Hurricane Relief Agent, you will improve the customer’s experience by providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Our Culture and Values

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.

We foster a fun, engaging work environment with a team-oriented culture that encourages collaboration and engagement. MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Diversity and Inclusion

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

Application Process

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated. Please note that job offers are contingent on the results of background/security investigations and drug screening where applicable.

Work location

Work model: Remote

Elk Alley, Frankfort, Franklin County, Kentucky, 40601, United States

Frankfort, Kentucky

Open in Google Maps(38.20091, -84.87332)

Key Responsibilities

  • check_circleAssist customers with service inquiries
  • check_circleLearn common requests and solutions
  • check_circleImprove the customer experience
  • check_circleUtilize service techniques and systems
  • check_circleEscalate customer dissatisfaction to proper channels

Requirements

  • verifiedMust be 18 years of age or older
  • verifiedHigh school diploma or equivalent
  • verifiedMust be authorized to work in the country where the job is based
  • verifiedWilling to submit to LEVEL II background and/or security investigation with a fingerprint
  • verifiedWilling to submit to drug screening
  • verifiedExcellent organizational, written, and oral communication skills
  • verifiedAbility to type swiftly and accurately (20+ words a minute)
  • verifiedBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • verifiedBasic understanding of Windows operating systems

Benefits & Perks

check_circlePaid Time Off and paid holidayscheck_circleComprehensive medical, dental, and vision coverage after 90 dayscheck_circleMEC medical plans access after 30 dayscheck_circleShort- and long-term disability coveragecheck_circleLife insurance optionscheck_circleRetirement savings programscheck_circlePaid training

Skills, education and keywords

Skills: microsoft office suite, excel, powerpoint, word, outlook, windows.

Education: High school diploma or equivalent required.

Frequently asked questions about Hurricane Relief Call Center Representative at MCI

What does a Hurricane Relief Call Center Representative at MCI do?expand_more
Day-to-day, the Hurricane Relief Call Center Representative at MCI will assist customers with service inquiries; learn common requests and solutions; improve the customer experience; and utilize service techniques and systems.
What are the requirements for this Hurricane Relief Call Center Representative role?expand_more
MCI is looking for candidates who meet the following requirements: Must be 18 years of age or older; High school diploma or equivalent; Must be authorized to work in the country where the job is based; Willing to submit to LEVEL II background and/or security investigation with a fingerprint; Willing to submit to drug screening; and Excellent organizational, written, and oral communication skills.
What is the salary range for Hurricane Relief Call Center Representative at MCI?expand_more
The advertised salary range for Hurricane Relief Call Center Representative at MCI is $10/hr.
Where is the Hurricane Relief Call Center Representative role at MCI located?expand_more
Hurricane Relief Call Center Representative at MCI is based in Elk Alley, Frankfort, Franklin County, Kentucky, 40601, United States. This is a remote role.
Is this Hurricane Relief Call Center Representative job remote, hybrid, or on-site?expand_more
MCI has listed this Hurricane Relief Call Center Representative role as remote.
How much experience is required for this Hurricane Relief Call Center Representative role?expand_more
Candidates for Hurricane Relief Call Center Representative at MCI should have entry level.
What skills do you need for the Hurricane Relief Call Center Representative role at MCI?expand_more
Key skills for Hurricane Relief Call Center Representative at MCI include microsoft office suite; excel; powerpoint; word; outlook; and windows.
What education is required for Hurricane Relief Call Center Representative at MCI?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Hurricane Relief Call Center Representative role belong to?expand_more
Hurricane Relief Call Center Representative at MCI is part of the Sales job category on Recrutus.