Remote Laotian-English Healthcare Support Specialist
location_onWest Buchanan Street, California, Moniteau County, Missouri, 65018, United States
Job Description
About the Role
TeleTech Holdings, Inc. is seeking a Laotian-English bilingual Healthcare Customer Service Representative to join our global team. In this remote position based in California, you will serve as a vital link between our customers and their healthcare benefits, ensuring they receive high-quality support and resolution to their inquiries.
Your Impact
As a Healthcare Support Specialist, you will assist customers with healthcare benefit questions, answer incoming calls, and research information across multiple systems to resolve inquiries efficiently. Your role is essential in delivering a positive customer experience while contributing to our team's mission of providing exceptional service.
Team and Culture
You will report to a Team Lead and collaborate within a global team guided by our core values. We foster an inclusive environment where every team member contributes to our shared success.
Work location
Work model: Remote
West Buchanan Street, California, Moniteau County, Missouri, 65018, United States
California, Missouri
Key Responsibilities
- check_circleAssist customers with healthcare benefit questions
- check_circleResearch information across systems to resolve inquiries
- check_circleDeliver a high-quality customer experience
- check_circleAnswer incoming calls from customers
Requirements
- verifiedLaotian-English bilingual
- verifiedRemote work from California