Health Guide
Not Disclosed•Full-TimeOn-site
location_onDowntown Fargo District, Main Avenue, Downtown, Fargo, Cass County, North Dakota, 58108, United States
About the Organization
Sanford Health is the largest rural health system in the United States, dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.
About the Role
The Health Guide serves as a high-touch, customer-centered liaison between patients, the health care system, and community resources. This role exists to support patients with complex healthcare needs throughout their journey, fostering trust and developing self-management skills through advocacy, education, and proactive outreach.
In this position, you will act as a passionate advocate for health and wellness, collaborating with a multidisciplinary team to drive prevention and health promotion. The day-to-day involves navigating the intricacies of the healthcare system, arranging further care, and maintaining strict patient privacy. You will also participate in outreach calls, document progress, and assist in analyzing data to identify barriers and recommend quality improvement alternatives.
Hiring Process
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.
Equal Opportunity
Sanford is an EEO/AA Employer M/F/Disability/Vet.
Work location
Work model: On-site
Downtown Fargo District, Main Avenue, Downtown, Fargo, Cass County, North Dakota, 58108, United States
Fargo, North Dakota
Key Responsibilities
- check_circleCollaborate with providers and resources to arrange further care for patients with complex needs
- check_circleParticipate in outreach and follow-up phone calls and visits
- check_circleEstablish trust and offer advocacy, support, and education to develop patient self-management skills
- check_circleProvide high-touch support to patients navigating the healthcare system and community resources
- check_circleDocument patient sessions and progress via appropriate channels
- check_circleMaintain patient privacy and ensure confidentiality of all patient information
- check_circleAssist in developing criteria to measure outcomes and analyze data for quality improvement
Requirements
- verifiedBachelor's Degree in healthcare related field or 4 years applicable experience
- verifiedValid Driver's License with good driving record
- verifiedBasic Life Support (BLS) certification if required by facility
Nice to Have
Bachelor's Degree in a healthcare related field. Basic Life Support (BLS) certification.
