Guest Service Agent
Not Disclosed•Full-TimeOn-site
location_on613, North Eutaw Street, Mount Vernon, Baltimore, Maryland, 21201, United States
About the Role
The Guest Service Agent (GSA) is the ultimate host at Hotel Ulysses, ready for anything from recommending a local art exhibit to grabbing an extra pillow. As the face of the hotel, you set the tone with energy and enthusiasm, creating a warm, seamless experience that reflects the cinematic hospitality of ASH Hotels.
This role thrives on meaningful guest interactions. You will anticipate needs, offer menu guidance, and stay knowledgeable about food, coffee, and all hotel offerings. Your passion for hospitality will inspire guests to share their ASH Bar and Hotel Ulysses experiences with friends, embodying the brand's commitment to exceptional service.
You will be organized, quick-thinking, and composed under pressure, ensuring professionalism and integrity in every interaction. Your goal is to craft memorable food and beverage experiences that leave a lasting impression while making every guest feel appreciated.
Work location
Work model: On-site
613, North Eutaw Street, Mount Vernon, Baltimore, Maryland, 21201, United States
Baltimore, Maryland
Key Responsibilities
- check_circleWelcome guests personally using enthusiastic words, tone, and body language
- check_circlePerform check-in and check-out procedures for all guests
- check_circleProvide concierge services and recommendations for hotel offerings
- check_circleMaintain strict privacy and security rules for guest information
- check_circleRespond to guest requests and navigate concerns effectively
- check_circleEnsure all areas remain cleaned and stocked to company standards
- check_circleCoordinate with Housekeeping and Maintenance for inventory management
- check_circleAssign rooms to guests based on availability and preferences
- check_circleHandle cashiering, billing tasks, and cash in accordance with policy
Requirements
- verified1 year minimum of front desk, concierge experience in a hotel or apartment community
Benefits & Perks
check_circle5 vacation days, 5 paid sick days, and 11 paid holidays annuallycheck_circle401(k) with 4% company dollar-for-dollar matchcheck_circle40% gym membership discountcheck_circleFood and beverage discount plus discounted hotel rooms at all ASH properties
Similar Job Opportunities
Frequently asked questions about Guest Service Agent at Ash
What does a Guest Service Agent at Ash do?expand_more
A Guest Service Agent at Ash is responsible for the following: Welcome guests personally using enthusiastic words, tone, and body language; Perform check-in and check-out procedures for all guests; Provide concierge services and recommendations for hotel offerings; and Maintain strict privacy and security rules for guest information.
What are the requirements for this Guest Service Agent role?expand_more
To qualify for the Guest Service Agent at Ash position, applicants should have: 1 year minimum of front desk, concierge experience in a hotel or apartment community.
Where is the Guest Service Agent role at Ash located?expand_more
Guest Service Agent at Ash is based in 613, North Eutaw Street, Mount Vernon, Baltimore, Maryland, 21201, United States. This is a on-site role.
Is this Guest Service Agent job remote, hybrid, or on-site?expand_more
Ash has listed this Guest Service Agent role as on-site.
How much experience is required for this Guest Service Agent role?expand_more
Guest Service Agent at Ash typically requires 1+ years of relevant experience at the entry level level.
What category does the Guest Service Agent role belong to?expand_more
Guest Service Agent at Ash is part of the hospitality & catering job category on Recrutus.
About Ash
Ash operates as a hospitality firm based in New York, New York, integrating interior design and property development within a single organizational structure. The company functions as a full-service provider, combining teams focused on development, design, operations, and branding to create comprehensive guest experiences. This approach treats hotel management as a creative discipline, aiming to construct immersive environments that blend imaginative concepts with functional utility.
The organization draws upon a collective workforce with extensive backgrounds in hospitality, architecture, urban planning, fine arts, and finance. This interdisciplinary foundation allows the team to merge historical insights with modern innovation, fostering a unique perspective on property creation. The firm's operational footprint includes notable properties such as Hotel Ulysses in Baltimore, Hotel Peter & Paul in New Orleans, The Siren Hotel in Detroit, and Neptune in Providence, demonstrating a presence across multiple U.S. cities.
By uniting diverse professional disciplines, Ash focuses on the holistic management of hospitality assets. The company's methodology emphasizes the convergence of past wisdom and future potential to shape the built environment. This strategy supports the delivery of distinctive spaces designed for both living and escape, reflecting a commitment to detailed craftsmanship and strategic planning within the broader hospitality sector.
Browse more roles: All Ash jobs, hospitality & catering jobs on Recrutus.