Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_onNorth C Street, Richmond, Wayne County, Indiana, 47374, United States
About the Role
The Front Desk Agent serves as the welcoming face of the hotel, responsible for delivering exceptional service throughout a guest's stay. This role is central to creating a warm and positive first impression, ensuring smooth check-ins and check-outs, and resolving inquiries with efficiency and friendliness.
You will be the primary point of contact for guests, managing everything from registration and payment processing to handling service requests and local area recommendations. The position requires a proactive approach to guest satisfaction, whether assisting with luggage, managing VIP arrivals, or resolving complaints promptly. As a key team member, you will also contribute to a supportive work environment by communicating effectively with coworkers and adhering to all company standards and security policies.
Work location
Work model: On-site
North C Street, Richmond, Wayne County, Indiana, 47374, United States
Richmond, Indiana
Key Responsibilities
- check_circleGreet and welcome guests upon arrival
- check_circleRegister guests and verify reservation details
- check_circleProcess payments and manage daily receipts
- check_circleAssist guests with service requests and safety deposit boxes
- check_circleRespond to guest complaints and provide solutions
- check_circleAnswer telephone calls and handle reservations
- check_circleAssist with hotel shuttle and transportation services
- check_circleManage guest requests for laundry, messages, and mail
- check_circlePrepare for incoming VIP guests
- check_circleHandle and account for keys properly
- check_circleAdhere to emergency procedures and security policies
- check_circlePromote hotel amenities and loyalty programs
Requirements
- verifiedHigh School diploma or equivalent
- verifiedPrior experience in a customer service role preferred
- verifiedStrong verbal and written communication skills
- verifiedBasic computer skills
- verifiedAbility to stand for extended periods, up to 8 hours
- verifiedAbility to lift up to 15 lbs on occasion
- verifiedWillingness to work flexible schedules, including nights, weekends, and holidays
Nice to Have
Prior experience in a customer service role.
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Basic Computer Skills.
Education: High School diploma or equivalent.
Frequently asked questions about Front Desk Agent at Hampton Inn & Suites Richmond
What does a Front Desk Agent at Hampton Inn & Suites Richmond do?expand_more
In this Front Desk Agent at Hampton Inn & Suites Richmond role, you will greet and welcome guests upon arrival; register guests and verify reservation details; process payments and manage daily receipts; and assist guests with service requests and safety deposit boxes.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at Hampton Inn & Suites Richmond position, applicants should have: High School diploma or equivalent; Prior experience in a customer service role preferred; Strong verbal and written communication skills; Basic computer skills; Ability to stand for extended periods, up to 8 hours; and Ability to lift up to 15 lbs on occasion.
Where is the Front Desk Agent role at Hampton Inn & Suites Richmond located?expand_more
Front Desk Agent at Hampton Inn & Suites Richmond is based in North C Street, Richmond, Wayne County, Indiana, 47374, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Hampton Inn & Suites Richmond has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at Hampton Inn & Suites Richmond should have entry level.
What skills do you need for the Front Desk Agent role at Hampton Inn & Suites Richmond?expand_more
Key skills for Front Desk Agent at Hampton Inn & Suites Richmond include Customer Service; and Basic Computer Skills.
What education is required for Front Desk Agent at Hampton Inn & Suites Richmond?expand_more
Educational requirements for this role: High School diploma or equivalent.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at Hampton Inn & Suites Richmond is part of the hospitality & catering job category on Recrutus.