Field Service Specialist
Not Disclosed•Full-TimeOn-site
location_onPlanifyr
About the Role
The Field Service Specialist is a technical role dedicated to maintaining the quality of coffee, espresso, and beverage equipment at customer locations. This position serves both third-party and direct service customers, requiring a blend of hands-on mechanical skill and strong interpersonal abilities. The role is designed for individuals who thrive in a fluid work environment, capable of addressing immediate service issues and completing scheduled preventive maintenance and installations.
As a key member of the service team, you will not only troubleshoot equipment issues but also act as an educator, instructing customers on proper machine usage and cleaning protocols. The position involves a mix of on-site work and shop duties, ensuring that all equipment is kept in optimal condition. A valid North Carolina driver's license is required, and a company vehicle will be provided to facilitate travel between locations.
Team & Culture
Reporting to the Director of Service, you will join a team-driven environment that values collaboration and effective communication. Joe Van Gogh is committed to being a Living Wage employer and fosters a culture of passion for learning and teaching. The team operates with a focus on exceptional service, requiring employees to be people-oriented and capable of working independently while maintaining high standards of professionalism.
Application & Hiring Process
Candidates must be prepared for a 90-day probationary period upon hiring. Please note that due to the nature of the work involving food and beverage equipment, the wearing of perfumes, colognes, or fragrances is strictly prohibited. Compensation is competitive and determined based on experience and qualifications.
Work location
Work model: On-site
Planifyr
Key Responsibilities
- check_circleInstruct customers on proper machine use and cleaning protocols
- check_circleTroubleshoot equipment issues via phone and in the field
- check_circleComplete shop work on machines when not in the field
- check_circleMaintain service vehicles and manage parts inventories
- check_circleComplete reactive service, preventive maintenance, and installations at customer locations
- check_circlePerform routine maintenance on espresso machines, grinders, and brewers
- check_circleProgram coffee and espresso equipment to customer specifications
- check_circleDocument service calls and update CRM systems while on site
Requirements
- verifiedValid NC Driver's License
- verified1 year experience as a technician (preferred)
- verifiedCompetent in Coffee Preparation and Brewing Equipment Operations
Nice to Have
1 year experience as a technician
Benefits & Perks
check_circleCompany vehicle provided
Similar Job Opportunities
Frequently asked questions about Field Service Specialist at Joe Van Gogh Coffee
What does a Field Service Specialist at Joe Van Gogh Coffee do?expand_more
Day-to-day, the Field Service Specialist at Joe Van Gogh Coffee will instruct customers on proper machine use and cleaning protocols; troubleshoot equipment issues via phone and in the field; complete shop work on machines when not in the field; and maintain service vehicles and manage parts inventories.
What are the requirements for this Field Service Specialist role?expand_more
To qualify for the Field Service Specialist at Joe Van Gogh Coffee position, applicants should have: Valid NC Driver's License; 1 year experience as a technician (preferred); and Competent in Coffee Preparation and Brewing Equipment Operations.
Where is the Field Service Specialist role at Joe Van Gogh Coffee located?expand_more
Field Service Specialist at Joe Van Gogh Coffee is based in Planifyr. This is a on-site role.
Is this Field Service Specialist job remote, hybrid, or on-site?expand_more
Joe Van Gogh Coffee has listed this Field Service Specialist role as on-site.
How much experience is required for this Field Service Specialist role?expand_more
Field Service Specialist at Joe Van Gogh Coffee typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Field Service Specialist role at Joe Van Gogh Coffee?expand_more
Key skills for Field Service Specialist at Joe Van Gogh Coffee include Routine Maintenance; Cleaning; Equipment Programming; Troubleshooting; Coffee Preparation; and Brewing Equipment Operations.
What category does the Field Service Specialist role belong to?expand_more
Field Service Specialist at Joe Van Gogh Coffee is part of the engineering job category on Recrutus.