Entry Level Help Desk - Remote
$14/hr•Full-timeRemote
location_on3rd Ave, Oak Hill Jackson, Cedar Rapids, Linn County, Iowa, 52401, United States
Job Description
About the Role
Are you ready to kickstart your career in IT? We're looking for motivated individuals with a knack for problem-solving and a passion for customer service to join our team as an Entry-Level Help Desk Technician. This fully remote opportunity offers the chance to grow your skills, gain hands-on experience, and make a real impact.
Work location
Work model: Remote
3rd Ave, Oak Hill Jackson, Cedar Rapids, Linn County, Iowa, 52401, United States
Cedar Rapids, Iowa
Key Responsibilities
- check_circleTroubleshoot technical issues for customers
- check_circleIdentify opportunities to recommend products
- check_circleOffer backup support to other team members
- check_circleRespond to inbound calls, chats, and emails professionally
- check_circleDocument all interactions with details
Requirements
- verifiedBasic knowledge of Windows operating systems
- verifiedExcellent customer service skills, ideally with call center experience
- verifiedCall center experience
- verifiedStrong problem-solving skills
- verifiedAbility to troubleshoot technical issues effectively
- verifiedFlexibility to work various shifts as part of a rotating schedule
Benefits & Perks
check_circle100% remote work with equipment providedcheck_circlePaid training providedcheck_circleBonuses available for exceptional performance
Similar Job Opportunities
Frequently asked questions about Entry Level Help Desk - Remote at Itlearn360
What does a Entry Level Help Desk - Remote at Itlearn360 do?expand_more
Day-to-day, the Entry Level Help Desk - Remote at Itlearn360 will troubleshoot technical issues for customers; identify opportunities to recommend products; offer backup support to other team members; and respond to inbound calls, chats, and emails professionally.
What are the requirements for this Entry Level Help Desk - Remote role?expand_more
To qualify for the Entry Level Help Desk - Remote at Itlearn360 position, applicants should have: Basic knowledge of Windows operating systems; Excellent customer service skills, ideally with call center experience; Call center experience; Strong problem-solving skills; Ability to troubleshoot technical issues effectively; and Flexibility to work various shifts as part of a rotating schedule.
What is the salary range for Entry Level Help Desk - Remote at Itlearn360?expand_more
The advertised salary range for Entry Level Help Desk - Remote at Itlearn360 is $14/hr.
Where is the Entry Level Help Desk - Remote role at Itlearn360 located?expand_more
Entry Level Help Desk - Remote at Itlearn360 is based in 3rd Ave, Oak Hill Jackson, Cedar Rapids, Linn County, Iowa, 52401, United States. This is a remote role.
Is this Entry Level Help Desk - Remote job remote, hybrid, or on-site?expand_more
Itlearn360 has listed this Entry Level Help Desk - Remote role as remote.
How much experience is required for this Entry Level Help Desk - Remote role?expand_more
Candidates for Entry Level Help Desk - Remote at Itlearn360 should have entry level.
What skills do you need for the Entry Level Help Desk - Remote role at Itlearn360?expand_more
Key skills for Entry Level Help Desk - Remote at Itlearn360 include windows operating systems.
What category does the Entry Level Help Desk - Remote role belong to?expand_more
Entry Level Help Desk - Remote at Itlearn360 is part of the Information Technology job category on Recrutus.