Enterprise Service Desk Technician with Security Clearance
Not Disclosed•Full-TimeOn-site
location_on1299, Forrester Road, Kansas City, Jackson County, Missouri, 64101, United States
About the Role
Zachary Piper Solutions is seeking an Enterprise Service Desk Technician to join a large federal program supporting Navy and Marine Corps initiatives. This full-time, onsite position is based in Kansas City, MO, and focuses on delivering critical end-user desktop support across numerous Marine Corps installations worldwide.
In this role, you will serve as the frontline for IT operations, managing a diverse array of devices and technologies including network equipment, laptops, desktops, printers, mobile devices, and Video Teleconference (VTC) systems. Your day-to-day responsibilities involve executing scripts, answering support calls, and troubleshooting technical issues ranging from connectivity and OS problems to Microsoft Office and Outlook support. You will be responsible for opening and closing tickets, correlating events for IT service management, and escalating complex issues as needed to ensure seamless operations for the Enterprise Service Desk.
Work location
Work model: On-site
1299, Forrester Road, Kansas City, Jackson County, Missouri, 64101, United States
Kansas City, Missouri
Key Responsibilities
- check_circleTroubleshoot and resolve technical issues for network devices, laptops, printers, and mobile devices
- check_circleCorrelate events and incidents for effective IT Services management
- check_circleProvide end-user desktop support across multiple Marine Corps installations worldwide
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Frequently asked questions about Enterprise Service Desk Technician with Security Clearance at Zachary Piper Solutions
What does a Enterprise Service Desk Technician with Security Clearance at Zachary Piper Solutions do?expand_more
Day-to-day, the Enterprise Service Desk Technician with Security Clearance at Zachary Piper Solutions will troubleshoot and resolve technical issues for network devices, laptops, printers, and mobile devices; correlate events and incidents for effective it services management; provide end-user desktop support across multiple marine corps installations worldwide; and execute scripts and answer incoming support calls.
What are the requirements for this Enterprise Service Desk Technician with Security Clearance role?expand_more
Zachary Piper Solutions is looking for candidates who meet the following requirements: 1+ years of IT experience; Active Security+ certification; and Must be able to obtain and maintain an active Secret clearance.
Where is the Enterprise Service Desk Technician with Security Clearance role at Zachary Piper Solutions located?expand_more
Enterprise Service Desk Technician with Security Clearance at Zachary Piper Solutions is based in 1299, Forrester Road, Kansas City, Jackson County, Missouri, 64101, United States. This is a on-site role.
Is this Enterprise Service Desk Technician with Security Clearance job remote, hybrid, or on-site?expand_more
Zachary Piper Solutions has listed this Enterprise Service Desk Technician with Security Clearance role as on-site.