Engineering Operations Technician

About the Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we are looking for talented people who want to help.

We value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. We foster a culture of curiosity and connection, where bold ideas and fresh perspectives fuel our continual innovation.

About the Role

As a Data Center Engineering Technician, you will serve as Amazon's front line for hands-on electrical and mechanical equipment troubleshooting. You will play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime.

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You will collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. This role acts as the first point of contact for preventative maintenance and troubleshooting of mission-critical facility equipment, including stand-by diesel generators, fuel systems, three-phase electrical systems (switchgear, UPSs, PDUs, batteries), and mechanical systems (chillers, cooling towers, air handlers, pumps, and motors).

A Day in the Life

Reporting to the site's Data Center Facility Manager, you will perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability. You will monitor Building Management Systems (BMS) and Electrical Power Management Systems (EPMS), assist in troubleshooting facility and rack-level events, and perform rack installs and decommissioning. Your day may involve performing preventative maintenance, root cause analysis, and repairs, as well as technical writing to support change management programs. You will also manage daily work requests to resolution and execute projects from conception to completion.

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Shifts can be up to 12 hours and may rotate on a predefined schedule, with some locations having on-call rotations.

Hiring Process & Application

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. A lump sum stipend will be provided to eligible candidates who relocate for this position.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the Amazon Jobs accommodations page for more information.