Dynamics CRM Administrator
location_onFood Industry Distribution, 2415, South Damen Avenue, Heart of Chicago, Lower West Side, Chicago, West Chicago Township, Cook County, Illinois, 60608, United States
Job Description
About the Role
ASC Engineered Solutions is seeking a **Dynamics 365 CRM Administrator to support, configure, and continuously improve our CRM environment. This role is a fully remote position based in Chicago, IL.
The ideal candidate is hands-on in Dynamics 365 Sales, understands CRM process design, and can work directly with sales, IT, and external partners to improve system usability and adoption. You will be responsible for day-to-day CRM administration, user support, data quality, training enablement, vendor coordination, and delivery of small to medium CRM enhancements.
Work location
Work model: Remote
Food Industry Distribution, 2415, South Damen Avenue, Heart of Chicago, Lower West Side, Chicago, West Chicago Township, Cook County, Illinois, 60608, United States
Chicago, Illinois
Key Responsibilities
- check_circleConfigure and maintain Dynamics 365 Sales forms, fields, views, and dashboards
- check_circleSupport CRM data quality through duplicate detection and record merging
- check_circleAssist with account, contact, and opportunity CRM processes
- check_circleCoordinate with IT and vendors to execute enhancements
- check_circlePerform testing for configuration changes and bug fixes
- check_circleMaintain documentation for CRM processes and release notes
- check_circlePrepare training materials and process documentation
- check_circleProvide day-to-day CRM user support and troubleshooting
Requirements
- verified4+ years of CRM administration within Dynamics 365 Sales and Dataverse
- verifiedExperience configuring CRM forms, fields, views, dashboards, business rules, calculated fields, and security settings.
- verifiedStrong understanding of CRM data structures, record ownership, duplicate management, and data cleanup.
- verifiedExperience with Power Automate, Power BI, Excel, Power
- verifiedExperience with ERP/customer master data, quoting, CPQ and data integrations.
- verifiedMicrosoft Dynamics 365 or Power Platform certifications.
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