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Director, Technology Strategy

$132k-165k/hr•Full-timeRemote

location_onLyra Drive, Columbus, Delaware County, Ohio, 43240, United States

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Job Description

Who We Are

At TELUS Digital, we innovate to create impact worldwide. We design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

The Opportunity

As the Director of Technology Strategy within Business Operations Modernization (BOM), you will lead one of our fastest-growing service offerings. You will drive large-scale, cross-functional operational transformation programs, reimagining business processes, integrating enabling technologies, and delivering measurable outcome. The role blends strategy and execution, shaping our Operational Transformation playbook, scaling delivery capabilities, and leading high-impact client engagements. You’ll partner with executive stakeholders, coach cross-functional teams, and bring a consulting-led mindset to uncover inefficiencies and unlock value.

Location

This role will operate remotely in the United States or Canada, or be based out of one of our major North American office locations – Charlottesville, VA; Durham, NC; Columbus, OH; or Boston, MA.

Why Join Us

This role offers a chance to build a marquee offering in a high-growth portfolio, partner with globally recognized brands, and help shape the future of digital operations. You’ll be part of a purpose-driven team focused on innovation, inclusion, and impact.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance, without regard to any characteristic related to diversity.

Work location

Work model: Remote

Lyra Drive, Columbus, Delaware County, Ohio, 43240, United States

Columbus, Ohio

Open in Google Maps(40.14201, -82.97690)

Key Responsibilities

  • check_circleServe as executive sponsor on complex transformation engagements
  • check_circleGuide clients in redesigning core
  • check_circleTranslate strategic priorities
  • check_circleBuild and evolve the OT
  • check_circleEstablish scalable delivery
  • check_circleCollaborate with Sales and
  • check_circleMentor and develop a high
  • check_circleDefine and track KPIs to

Requirements

  • verified12+ years of experience in operations, business transformation, or process improvement leadership roles
  • verifiedTrack record of leading large-scale transformation programs across industries
  • verifiedDemonstrated expertise in contact-center customer journey mapping and optimization
  • verifiedProven experience in process simplification and automation within
  • verifiedStrong expertise in operating-model redesign, process automation, CX-driven transformation, and change management.
  • verifiedExperience in supply chain optimization, cost management, and change.
  • verifiedExceptional project and program management skills.
  • verifiedExperience leveraging analytics, workflow tools, and automation platforms to enable
  • verifiedAbility to simplify complex information and streamline data into compelling presentations and
  • verifiedExecutive presence with the ability to influence C-level stakeholders and simplify complex.
  • verifiedCertifications in Lean Six Sigma (Black Belt preferred), Prosci (Change Management), or PMP are strong assets.
  • verifiedBackground in consulting or advisory environments preferred.

Benefits & Perks

check_circleHealthcare benefits including Medical, Vision, and Dentalcheck_circle4

Frequently asked questions about Director, Technology Strategy at TELUS Digital

What does a Director, Technology Strategy at TELUS Digital do?expand_more
In this Director, Technology Strategy at TELUS Digital role, you will serve as executive sponsor on complex transformation engagements; guide clients in redesigning core; translate strategic priorities; and build and evolve the ot.
What are the requirements for this Director, Technology Strategy role?expand_more
TELUS Digital is looking for candidates who meet the following requirements: 12+ years of experience in operations, business transformation, or process improvement leadership roles; Track record of leading large-scale transformation programs across industries; Demonstrated expertise in contact-center customer journey mapping and optimization; Proven experience in process simplification and automation within; Strong expertise in operating-model redesign, process automation, CX-driven transformation, and change management.; and Experience in supply chain optimization, cost management, and change..
What is the salary range for Director, Technology Strategy at TELUS Digital?expand_more
The advertised salary range for Director, Technology Strategy at TELUS Digital is $132k-165k/hr.
Where is the Director, Technology Strategy role at TELUS Digital located?expand_more
Director, Technology Strategy at TELUS Digital is based in Lyra Drive, Columbus, Delaware County, Ohio, 43240, United States. This is a remote role.
Is this Director, Technology Strategy job remote, hybrid, or on-site?expand_more
TELUS Digital has listed this Director, Technology Strategy role as remote.
How much experience is required for this Director, Technology Strategy role?expand_more
Director, Technology Strategy at TELUS Digital typically requires 12+ years of relevant experience at the executive level.
What skills do you need for the Director, Technology Strategy role at TELUS Digital?expand_more
Key skills for Director, Technology Strategy at TELUS Digital include lean six sigma; black belt; prosci; change management; pmp; contact-center customer journey mapping; process simplification; and automation.
What category does the Director, Technology Strategy role belong to?expand_more
Director, Technology Strategy at TELUS Digital is part of the Admin job category on Recrutus.