ITRADE Innovations | STEM logo

Customer Success Manager

$56k/hr•ContractRemote

location_onEast Broward Boulevard, Las Olas, Fort Lauderdale, Broward County, Florida, 33394, United States

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Job Description

About ITRADE Innovations | STEM

At ITRADE STEM, we help create jobs and support the future of industries like space, technology, energy, and manufacturing. We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM!

About the Role

We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. You will be at the forefront of automation technology while helping businesses achieve their goals, transforming how STEM companies manage their operations through innovative AI-driven solutions.

Work location

Work model: Remote

East Broward Boulevard, Las Olas, Fort Lauderdale, Broward County, Florida, 33394, United States

Fort Lauderdale, Florida

Open in Google Maps(26.12237, -80.13730)

Key Responsibilities

  • check_circleGuide end-users through implementation of automated systems
  • check_circleOptimize automated workflow solutions using accounting expertise
  • check_circleMonitor client usage patterns to identify automation opportunities
  • check_circleCollaborate with technical team on platform improvements
  • check_circleProvide strategic guidance on automated bookkeeping best practices
  • check_circleLead training sessions for onboarding and AI-enabled systems
  • check_circleMaintain client satisfaction through proactive account management

Requirements

  • verifiedBachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience
  • verified3+ years of accounting or business administration experience
  • verified2+ years of customer success experience in a SaaS or AI-driven technology environment
  • verifiedStrong understanding of automated systems and AI-powered financial tools
  • verifiedExperience with QuickBooks Online, Xero, or similar accounting platforms

Skills, education and keywords

Skills: quickbooks online, xero, ai, saas.

Education: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience.

Frequently asked questions about Customer Success Manager at ITRADE Innovations | STEM

What does a Customer Success Manager at ITRADE Innovations | STEM do?expand_more
Day-to-day, the Customer Success Manager at ITRADE Innovations | STEM will guide end-users through implementation of automated systems; optimize automated workflow solutions using accounting expertise; monitor client usage patterns to identify automation opportunities; and collaborate with technical team on platform improvements.
What are the requirements for this Customer Success Manager role?expand_more
ITRADE Innovations | STEM is looking for candidates who meet the following requirements: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience; 3+ years of accounting or business administration experience; 2+ years of customer success experience in a SaaS or AI-driven technology environment; Strong understanding of automated systems and AI-powered financial tools; and Experience with QuickBooks Online, Xero, or similar accounting platforms.
What is the salary range for Customer Success Manager at ITRADE Innovations | STEM?expand_more
The advertised salary range for Customer Success Manager at ITRADE Innovations | STEM is $56k/hr.
Where is the Customer Success Manager role at ITRADE Innovations | STEM located?expand_more
Customer Success Manager at ITRADE Innovations | STEM is based in East Broward Boulevard, Las Olas, Fort Lauderdale, Broward County, Florida, 33394, United States. This is a remote role.
Is this Customer Success Manager job remote, hybrid, or on-site?expand_more
ITRADE Innovations | STEM has listed this Customer Success Manager role as remote.
How much experience is required for this Customer Success Manager role?expand_more
Customer Success Manager at ITRADE Innovations | STEM typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Customer Success Manager role at ITRADE Innovations | STEM?expand_more
Key skills for Customer Success Manager at ITRADE Innovations | STEM include quickbooks online; xero; ai; and saas.
What education is required for Customer Success Manager at ITRADE Innovations | STEM?expand_more
Educational requirements for this role: Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience.
What category does the Customer Success Manager role belong to?expand_more
Customer Success Manager at ITRADE Innovations | STEM is part of the Consultancy job category on Recrutus.