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Cust Svc Support Rep-Client

$15.25-16/hr•Full-timeRemote

location_onSouth Church Street, Downtown Burlington, Burlington, Alamance County, North Carolina, 27216, United States

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Job Description

About the Role

Labcorp is seeking a Client Customer Service Support Representative to join our team. This role supports Client AR & Customer Service in RCM, working with physician offices, hospital laboratories, patients, hospital laboratories, patients, and internal customers to address client needs accurately and efficiently. The ideal candidate is passionate about customer service and motivated to work with a customer-centric team in an innovative company.

Work Environment

This is a remote position requiring a dedicated area to perform duties without interference. The role involves a structured environment with scheduled lunch and breaks. You will manage time and tasks independently while maintaining productivity.

Equal Opportunity

Labcorp is an equal opportunity employer. We strive for inclusion and belonging and do not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, family or parental status, marital status, sexual orientation, gender identity or expression, age, veteran status, disability, or any other legally protected characteristic. Arrest or conviction records will be considered in accordance with applicable law.

Accessibility

If you need assistance using our online tools or an accommodation to apply, please visit our accessibility site or contact Labcorp Accessibility. For more information about data collection, see our Privacy Statement.

Work location

Work model: Remote

South Church Street, Downtown Burlington, Burlington, Alamance County, North Carolina, 27216, United States

Burlington, North Carolina

Open in Google Maps(36.09561, -79.43774)

Key Responsibilities

  • check_circleManage inbound and outbound calls to address client needs
  • check_circleFollow SOPs to update information and resolve denied claims
  • check_circleEvaluate policies and recommend process improvements
  • check_circleHandle sensitive information in a confidential manner
  • check_circleRead and understand explanations of benefits
  • check_circleAccurately document all accounts in accordance with guidelines
  • check_circleCommunicate via telephone with physicians, insurance companies and patients
  • check_circleUtilize tools to verify eligibility, claim status and/or obtain better billing information

Requirements

  • verifiedHigh School Diploma or equivalent required
  • verifiedMinimum one year of work experience required
  • verifiedPrevious call center and customer service experience strongly preferred
  • verifiedPrevious medical experience strongly preferred

Benefits & Perks

check_circleGenerous paid time offcheck_circleMedical, vision and dental insurance optionscheck_circleFlexible Spending Accountscheck_circle401(k) and Employee Stock Purchase planscheck_circleEmployee Stock Purchase planscheck_circleNo-charge lab testingcheck_circleFitness reimbursement program

Skills, education and keywords

Skills: ethernet cable, router, modem, satellite internet, mobile routers, mobile hotspots, wi-fi.

Education: High School Diploma or equivalent required.

Frequently asked questions about Cust Svc Support Rep-Client at Labcorp

What does a Cust Svc Support Rep-Client at Labcorp do?expand_more
Day-to-day, the Cust Svc Support Rep-Client at Labcorp will manage inbound and outbound calls to address client needs; follow sops to update information and resolve denied claims; evaluate policies and recommend process improvements; and handle sensitive information in a confidential manner.
What are the requirements for this Cust Svc Support Rep-Client role?expand_more
Labcorp is looking for candidates who meet the following requirements: High School Diploma or equivalent required; Minimum one year of work experience required; Previous call center and customer service experience strongly preferred; and Previous medical experience strongly preferred.
What is the salary range for Cust Svc Support Rep-Client at Labcorp?expand_more
The advertised salary range for Cust Svc Support Rep-Client at Labcorp is $15.25-16/hr.
Where is the Cust Svc Support Rep-Client role at Labcorp located?expand_more
Cust Svc Support Rep-Client at Labcorp is based in South Church Street, Downtown Burlington, Burlington, Alamance County, North Carolina, 27216, United States. This is a remote role.
Is this Cust Svc Support Rep-Client job remote, hybrid, or on-site?expand_more
Labcorp has listed this Cust Svc Support Rep-Client role as remote.
How much experience is required for this Cust Svc Support Rep-Client role?expand_more
Cust Svc Support Rep-Client at Labcorp typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Cust Svc Support Rep-Client role at Labcorp?expand_more
Key skills for Cust Svc Support Rep-Client at Labcorp include ethernet cable; router; modem; satellite internet; mobile routers; mobile hotspots; and wi-fi.
What education is required for Cust Svc Support Rep-Client at Labcorp?expand_more
Educational requirements for this role: High School Diploma or equivalent required.
What category does the Cust Svc Support Rep-Client role belong to?expand_more
Cust Svc Support Rep-Client at Labcorp is part of the Admin job category on Recrutus.