Customer Service Representative (WAUKEGAN)
Not Disclosed•Full-TimeOn-site
location_on2741, Harrison Place, Waukegan, Lake County, Illinois, 60085, United States
Staples is business to business. You're what binds us together.
Quill makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Specialist, you'll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.
At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Work location
Work model: On-site
2741, Harrison Place, Waukegan, Lake County, Illinois, 60085, United States
Waukegan, Illinois
Key Responsibilities
- check_circleMeet or exceed net sales and margin goals
- check_circleSupport high-value accounts by partnering with Account Managers to secure projects
- check_circleManage multiple lead channels including hunt lines, loaded leads, web leads, and chat
- check_circleDevelop and maintain strong knowledge of specialized product offerings and pricing
- check_circleMeet phone time and dial expectations to stay consistently engaged with customers
- check_circleManage and maintain a healthy opportunity pipeline in the company CRM
- check_circleEducate customers on relevant Quill.com features and benefits based on category needs
- check_circleIncrease net sales and share of wallet through consolidation efforts and trusted advisor relationships
- check_circleCollaborate with cross-functional partners such as sales teams, merchants, and vendors
- check_circleDrive high conversion rates of opportunities within approved margin guidelines
Requirements
- verifiedHigh School Diploma or GED
- verifiedAt least 12 months of relevant experience in sales or customer service
Nice to Have
Thorough knowledge of category-specific products and services (Technology, Furniture, Print/Promotional, Large Volume Quotes).
Benefits & Perks
check_circle112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)check_circleCompany Match 401(k)check_circleOnline and Retail Discountscheck_circlePhysical and Mental Health Wellness programsInclusive culture with associate-led Business Resource Groups
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma or GED required.
Frequently asked questions about Customer Service Representative (WAUKEGAN) at Staples
What does a Customer Service Representative (WAUKEGAN) at Staples do?expand_more
A Customer Service Representative (WAUKEGAN) at Staples is responsible for the following: Meet or exceed net sales and margin goals; Support high-value accounts by partnering with Account Managers to secure projects; Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat; and Develop and maintain strong knowledge of specialized product offerings and pricing.
What are the requirements for this Customer Service Representative (WAUKEGAN) role?expand_more
To qualify for the Customer Service Representative (WAUKEGAN) at Staples position, applicants should have: High School Diploma or GED; and At least 12 months of relevant experience in sales or customer service.
Where is the Customer Service Representative (WAUKEGAN) role at Staples located?expand_more
Customer Service Representative (WAUKEGAN) at Staples is based in 2741, Harrison Place, Waukegan, Lake County, Illinois, 60085, United States. This is a on-site role.
Is this Customer Service Representative (WAUKEGAN) job remote, hybrid, or on-site?expand_more
Staples has listed this Customer Service Representative (WAUKEGAN) role as on-site.
How much experience is required for this Customer Service Representative (WAUKEGAN) role?expand_more
Customer Service Representative (WAUKEGAN) at Staples typically requires 1+ years of relevant experience at the entry level level.
What education is required for Customer Service Representative (WAUKEGAN) at Staples?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Customer Service Representative (WAUKEGAN) role belong to?expand_more
Customer Service Representative (WAUKEGAN) at Staples is part of the sales job category on Recrutus.