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Customer Service

$16-24/hr•Full-timeRemote

location_on5811, Portsmouth Drive, Essex Downs, Town "n" Country, Hillsborough County, Florida, 33615, United States

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Job Description

About the Role

Amazon is seeking Work From Home Customer Service Representatives to join our team. In this role, you will assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. You will be responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, and documenting customer interactions. Above all, you will provide professional and friendly customer service while meeting performance and quality standards.

Work location

Work model: Remote

5811, Portsmouth Drive, Essex Downs, Town "n" Country, Hillsborough County, Florida, 33615, United States

Town "n" Country, Florida

Open in Google Maps(28.00027, -82.58883)

Key Responsibilities

  • check_circleAssist customers with orders, returns, refunds, and account issues
  • check_circleDocument customer interactions and maintain quality standards
  • check_circleResolve customer concerns through phone, chat, and email support
  • check_circleTrack packages and update customer accounts

Frequently asked questions about Customer Service at Amazon

What does a Customer Service at Amazon do?expand_more
In this Customer Service at Amazon role, you will assist customers with orders, returns, refunds, and account issues; document customer interactions and maintain quality standards; resolve customer concerns through phone, chat, and email support; and track packages and update customer accounts.
What is the salary range for Customer Service at Amazon?expand_more
The advertised salary range for Customer Service at Amazon is $16-24/hr.
Where is the Customer Service role at Amazon located?expand_more
Customer Service at Amazon is based in 5811, Portsmouth Drive, Essex Downs, Town "n" Country, Hillsborough County, Florida, 33615, United States. This is a remote role.
Is this Customer Service job remote, hybrid, or on-site?expand_more
Amazon has listed this Customer Service role as remote.
How much experience is required for this Customer Service role?expand_more
Candidates for Customer Service at Amazon should have mid level.
What category does the Customer Service role belong to?expand_more
Customer Service at Amazon is part of the Customer Services job category on Recrutus.