Customer Service
location_on3017, Opal Street, Torrance, Los Angeles County, California, 90503, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to join our team. In this role, you will assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. You will be responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, and documenting customer interactions. Above all, you will provide professional and friendly customer service while meeting performance and quality standards.
Work location
Work model: Remote
3017, Opal Street, Torrance, Los Angeles County, California, 90503, United States
Torrance, California
Key Responsibilities
- check_circleAssist customers with orders, returns, refunds, and account issues
- check_circleProcess returns and refunds through phone, chat, and email support
- check_circleDocument customer interactions and maintain service quality standards
- check_circleTrack packages and update customer accounts
- check_circleResolve customer concerns regarding delivery and general inquiries