Amazon logo

Customer Service Representatives

$16-24/hr•Full-timeRemote

location_onSpringfield City Hall, 36, Court Street, Downtown Springfield Railroad District, Metro Center, Springfield, Hampden County, Massachusetts, 01144, United States

Apply Now

Job Description

About the Role

Amazon is seeking Work From Home Customer Service Representatives to join our team. In this role, you will assist customers with a wide range of inquiries, including orders, returns, refunds, account issues, and delivery questions. You will provide professional and friendly support through phone, chat, and email channels, ensuring that every customer interaction meets our high standards for performance and quality.

Work location

Work model: Remote

Springfield City Hall, 36, Court Street, Downtown Springfield Railroad District, Metro Center, Springfield, Hampden County, Massachusetts, 01144, United States

Springfield, Massachusetts

Open in Google Maps(42.10140, -72.59000)

Key Responsibilities

  • check_circleAssist customers with orders, returns, refunds, and account issues
  • check_circleProvide professional and friendly customer service
  • check_circleMeet performance and quality standards for customer support
  • check_circleResolve customer concerns through phone, chat, and email support
  • check_circleUpdate customer accounts and document interactions
  • check_circleTrack packages and provide delivery status updates
  • check_circleProcess returns and refunds according to company policies

Frequently asked questions about Customer Service Representatives at Amazon

What does a Customer Service Representatives at Amazon do?expand_more
Day-to-day, the Customer Service Representatives at Amazon will assist customers with orders, returns, refunds, and account issues; provide professional and friendly customer service; meet performance and quality standards for customer support; and resolve customer concerns through phone, chat, and email support.
What is the salary range for Customer Service Representatives at Amazon?expand_more
The advertised salary range for Customer Service Representatives at Amazon is $16-24/hr.
Where is the Customer Service Representatives role at Amazon located?expand_more
Customer Service Representatives at Amazon is based in Springfield City Hall, 36, Court Street, Downtown Springfield Railroad District, Metro Center, Springfield, Hampden County, Massachusetts, 01144, United States. This is a remote role.
Is this Customer Service Representatives job remote, hybrid, or on-site?expand_more
Amazon has listed this Customer Service Representatives role as remote.
How much experience is required for this Customer Service Representatives role?expand_more
Candidates for Customer Service Representatives at Amazon should have entry level.
What category does the Customer Service Representatives role belong to?expand_more
Customer Service Representatives at Amazon is part of the Customer Services job category on Recrutus.