Customer Service Representative - Sales-Driven Environment

About the Team

Staples is a business-to-business powerhouse, and Quill serves as the engine that makes ordering supplies easier and more rewarding for businesses of all sizes. From everyday office essentials to technology and cleaning products, our mission is to support companies with an exceptional customer experience. We are a team that thrives on connecting people with the solutions they need to succeed.

About the Role

As an Inside Sales Specialist, you will be the bridge between our customers and our specialized product offerings. You will partner closely with sales teams and internal business units to support both new and existing customers, helping them discover the right solutions while positioning Quill to win profitable deals. This role is designed for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.

In this position, you will manage multiple lead channels, including hunt lines, loaded leads, web leads, and chat. You will collaborate with Account Managers and Key Account Managers to secure one-time and recurring projects for high-value accounts. Your day will involve educating customers on relevant Quill features and benefits, increasing net sales through consolidation efforts, and maintaining a healthy opportunity pipeline in our CRM. You will be a trusted advisor, using your persistence and resilience to handle challenges and keep moving forward.

Hiring Process

We are looking for self-starters who are ready to make an impact. While specific interview steps may vary, candidates can expect a process that evaluates their communication skills, sales mindset, and cultural fit within our sales-driven environment.

Our Culture & Values

At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. We work hard to foster an inclusive culture, seeking employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations through the power of the people behind our iconic brand.

We offer an inclusive culture with associate-led Business Resource Groups and a commitment to physical and mental health wellness. We believe that when we operate inclusively, we create an environment where everyone can thrive.

Equal Opportunity Employer

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.