Customer Service
$16-24/hr•Full-timeRemote
location_on1370, Tate Modern Lane, Shouse Village, Reston, Fairfax County, Virginia, 22066, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to join our team. In this role, you will serve as the primary point of contact for customers, assisting them with a wide range of needs including orders, returns, refunds, account issues, delivery questions, and general inquiries. Your goal is to provide professional, friendly, and efficient support through phone, chat, and email channels, ensuring a positive customer experience while meeting performance and quality standards.
Work location
Work model: Remote
1370, Tate Modern Lane, Shouse Village, Reston, Fairfax County, Virginia, 22066, United States
Reston, Virginia
Key Responsibilities
- check_circleAssist customers with orders, returns, refunds, and account issues
- check_circleProvide professional and friendly customer service
- check_circleMeet performance and quality standards for customer support
- check_circleResolve customer concerns through phone, chat, and email support
- check_circleUpdate customer accounts and document interactions
- check_circleTrack packages and provide delivery status updates
- check_circleProcess returns and refunds according to company policies
Frequently asked questions about Customer Service at Amazon
What does a Customer Service at Amazon do?expand_more
Day-to-day, the Customer Service at Amazon will assist customers with orders, returns, refunds, and account issues; provide professional and friendly customer service; meet performance and quality standards for customer support; and resolve customer concerns through phone, chat, and email support.
What is the salary range for Customer Service at Amazon?expand_more
The advertised salary range for Customer Service at Amazon is $16-24/hr.
Where is the Customer Service role at Amazon located?expand_more
Customer Service at Amazon is based in 1370, Tate Modern Lane, Shouse Village, Reston, Fairfax County, Virginia, 22066, United States. This is a remote role.
Is this Customer Service job remote, hybrid, or on-site?expand_more
Amazon has listed this Customer Service role as remote.
How much experience is required for this Customer Service role?expand_more
Candidates for Customer Service at Amazon should have entry level.
What category does the Customer Service role belong to?expand_more
Customer Service at Amazon is part of the Customer Services job category on Recrutus.